Profile

Oblicore is the leading provider of Service Level Management software. Our flagship product, Oblicore Guarantee™, automates, activates and accelerates the monitoring, reporting, and management of the service portfolio and service level agreements for enterprises and service providers.

Who We Are

An enabler of business management, Oblicore Guarantee™ allows organizations to understand the cost implications of both service catalog items and service level agreements - in real time - for penalties, rewards and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across the business and technology infrastructure from one solution.

Oblicore's software solutions are leveraged by both service providers and global 1200 enterprises, such as AT&T, ABN Amro, British Telecom, Cable & Wireless, Chrysler, E.ON, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with their business objectives.

The Market Need We Address

Businesses around the globe are taking a more strategic approach to service level management. For many of these organizations, managing and reporting on service delivery is an overwhelming challenge.

Despite heavy investment in networks and systems, most companies lack visibility into the relationship between contracted service obligations and ongoing business performance. Locked into an IT-centric view of service levels, they're unaware services have failed to meet performance goals until days or weeks after the fact.

Services providers and global 1200 enterprises are turning to Oblicore to solve this issue. Oblicore is helping these organizations:

• Align IT operations to business objectives
• Prove the value of their services
• Streamline/automate the approach to managing service levels to cut down on the time, money and resources allocated to this process
• Provide real-time visibility and data into performance to identify and resolve problems
• Manage the complexity of incorporating the mix of insourced and outsourced relationships into their organization
• Accelerate the adoption of ITIL, best practices and corporate governance frameworks
• Reduce the risk of litigation
• Improve customer retention and satisfaction in order to increase contract renewals

Learn more about Oblicore's Service Level Management Solution for your Industry, your Business Role, and for Compliance & Governance.