ABN-AMRO

ABN Amro, the 13^th biggest bank worldwide with more than 4,500 branches in 53 countries and a staff of 110,000 people, selected Oblicore to help manage the end-to-end service delivery chain across outsourced service providers, the internal IT organization, and the services consumed by the business units worldwide.

Caisse d'Epargne

• Case Study

Caisse d’Epargne, the 23^rd largest bank worldwide with 54,000 employees and assets of over 700 billion, implemented Oblicore Guarantee to improve the overall consumer quality of services through measurable key performance indicators that are part of service level agreements with bank branches.

ING

• Testimonial
• Case Study

ING, one of the largest financial institutions in the world offering banking, insurance and asset management to over 60 million private, corporate and institutional clients in over 50 countries, selected Oblicore to provide complete "transparency" of service level delivery and to increase the overall quality of services delivered.

“Now that we have Oblicore Guarantee in place, we have what it takes to ensure we’re delivering on our customer commitments. Customer satisfaction with IT is definitely increasing and we are thrilled because we are now able to proactively address potential breaches in our SLAs in advance, rather than reactively solving IT service problems after they occur.” – Peter Philipsen, ING Belgium

LBBW

• Testimonial
• Case Study
• Press Release

Landesbank Baden-Württemberg, a German bank and the 30^th largest bank worldwide with over $470 billion in assets, adopted Oblicore Guarantee™ to cut down on SLA report delivery time and to gain new efficiencies in monitoring service level performance.

“Oblicore substantially improves our ability to deliver our Direktbrokerage service accurately, consistently and efficiently. We are extremely pleased with the quick and professional Oblicore implementation.” - Mr. Maier, Service Level Manager, LBBW