Amadeus

• Testimonial
• Press Release

With over Euro 2.5 billion in annual revenue, Amadeus is the travel industry's technology partner for providers, sellers, and buyers of travel. Amadeus selected Oblicore Guarantee™ to automate service level agreement (SLA) monitoring and reporting. Amadeus is using Oblicore Guarantee™ to monitor and report on its entire global portfolio of IT services.

“Our investment in Oblicore Guarantee gives us powerful service level monitoring and reporting automation capabilities that will help us better serve customers today and meet the evolving demands of our business tomorrow as we expand our service portfolio and gain new customers.” - Guillermo Cuadrado, Service Manager, Amadeus

BWI Systeme GmbH

Established in 2006 BWI was formed to centralize the entire non-military IT and telecommunications infrastructure of the German Federal Armed Forces.

Catholic Health East

• Testimonial
• Press Release

Catholic Health East is a multi-institutional Catholic Health system with geographically diverse IT operations serving nearly 50,000 colleagues across eleven states. The implementation of Oblicore Guarantee™ helped the organization leverage the solution, along with a strong continual service improvement process, to standardize and centralize its service offerings for improved business and enhanced clinical agility at the system and RHC level.

“The flexibility of the Oblicore system provided Catholic Health East with the ability to think outside the normal service measurements. The reliability of the Oblicore data is unquestioned and with the ability of Oblicore Guarantee to receive data from a variety of different systems, the possibilities are seemingly endless. We see the significant results in performance levels and accurateness in data that provide insight to our service delivery previously not possible.” - Donette Herring, CIO, Catholic Health East

Chrysler

Chrysler LLC, headquartered in Auburn Hills, MI, produces Chrysler, Jeep®, Dodge and Mopar® brand vehicles and products. They employ over 100,000 employees in all 50 states at 14 assembly plants, 11 powertrain plants, three stamping operations, and six technical centers in North America. Its product lineup features some of the world’s most recognizable vehicles, including the Chrysler 300 and Town & Country, Jeep Wrangler and Grand Cherokee and Dodge Challenger and Ram. The Chrysler Foundation, the company’s philanthropic arm, annually supports hundreds of charitable organizations in the United States and throughout the world.

Deutsche Bahn

Deutsche Bahn AG was founded in 1994. Today, it is one of the world’s leading passenger and logistics companies and operates in 150 countries.
Every day about 237,000 employees are committed to providing mobility and logistical services for customers around the world, as well as controlling and operating the related transport networks in the rail, land, ocean, and air freight transport sectors. In the 2007 financial year DB AG posted revenues of about 31.31 billion euros, as well as operating profits (EBIT) of 2.4 billion euros before special items. The main focal points of DB strategy, in addition to increasing its international activities, are linking together all modes of transport, and building overlapping and comprehensive intermodal travel and logistics chains. This is how the company is meeting the changing challenges posed by the market, which is increasingly demanding efficient and environmentally friendly services from a single source.
Already today, Deutsche Bahn AG is providing answers to the determining trends of globalization, climate change, and scarcity of resources, as well as deregulation.

DFS

• Testimonial
• In The News
• Press Release

DFS, Germany’s Air Navigation Services organization, is using Oblicore to automate the management and reporting of service level agreements (SLAs) that help control Germany’s airspace with 1,700 air traffic controllers coordinating 2.2 million flight arrivals and departures at 17 international German airports, and overseeing more than 2.7 million flight movements through German airspace per year.

“Oblicore’s solution has greatly increased the transparency DFS has into its SLAs and business processes. This deeper awareness allows us to maintain high service levels, and to easily communicate these levels to our customers.”- Manfred Dommershausen, IT Service Level Manager, DFS

E.ON IS

• Testimonial
• Case Study
• Press Release

E.ON IS is one of the leading full IT service Providers for the energy industry worldwide and a company of the E.ON Group. With E.ON sourcing IT services from third-party providers, E.ON IS selected Oblicore Guarantee™ to maximize service level performance and allow its customers to gain transparency into IT service delivery.

“We are impressed by the real-time business visibility delivered by the Oblicore dashboard to multiple decision makers, as well as by the expertise and commitment of the Oblicore people.” - Mr. Ecke, CIO, E.ON Energie.

RWE Systems AG

As a competent partner for customer service, internationally, RWE occupies top rankings in its core businesses, electricity, gas, water & wastewater, waste disposal & recycling. Thanks to over 100 years of experience, the group develops innovative products and services for safe and reliable supply and disposal - both today and tomorrow. Customers, partners, employees, shareholders, cities and communities all benefit from this multi-utility strategy.

SAP America Inc.

SAP Americas is a subsidiary of SAP AG, the world’s largest business software company and the third-largest software supplier overall. SAP Americas’ corporate headquarters is located in Newtown Square, PA, a suburb of Philadelphia. Our officers and executives lead a team of professionals dedicated to delivering high-level customer support and services. Founded in 1972 as Systems Applications and Products in Data Processing, SAP has a rich history of innovation and growth that has made us the recognized leader in providing collaborative business solutions for all types of industries - in every major market. The company, headquartered in Walldorf, Germany, employs more than 51,400 people in more than 50 countries, and serves more than 75,000 customers in more than 120 countries.

SBB CFF FFS

With the exception of Herisau and Appenzell, all of SwitzerlandÕs cantonal capitals are on the SBB network. Over 800 stations have hourly or half-hourly train services. Two-thirds of all freight passing through the Swiss Alps goes by train. SBB Cargo transports 230,000 tonnes of freight by rail every day for its 3500 customers. SBB Cargo operates a nationwide network with over 323 delivery points, and also serves its customers with 200 flexible transport concepts existing outside the basic network. Almost 28,000 railway employees work round the clock to keep trains running safely and punctually. So SBB isn’t just the largest travel and transport company in Switzerland, it’s also one of the biggest employers.

SILCA

Silca is a global actor specialised in designing and manufacturing products and services dedicated to the world of key duplication. Silca designs and produces key blanks, key-cutting machines, integratedÊkey systems, and semi industrial and industrialÊ machineries dedicated to key blanks duplication.

Smart Systems for Health Agency

Smart Systems for Health Agency (SSHA), formed and funded by the Ontario government, is the enabling force behind a province-wide information technology infrastructure delivering world-leading e-Health solutions. SSHA is helping improve health care delivery by securely and reliably providing systems and solutions that connect doctors, nurses, hospitals, pharmacies and laboratories to each other and to patient information.