Gedas

• Testimonial
• Press Release

The Global IT Service Provider for the auto industry gedas with an annual revenue of Euro 606 million, implemented Oblicore Guarantee™ to automate gedas' end-to-end Service Level Management processes, monitoring and reporting for their customers across Europe.

“By using Oblicore we are genuinely offering a new level of quality when it comes to verifying the provision of our services to customers. We have achieved one of our primary objectives, and that was to monitor our IT service provision automatically as well as transparently. At the same time, this transparency is helping us to be even more attractive in the marketplace.” - Wolfgang Schmälzle, Global Sales Director, LOB Operational Services, gedas

Informatica El Corte Ingles

Informatica El Corte Ingles, part of the El Corte Ingles Group, is the leading Spanish private capital company in IT and Communications in Spain. Informatica El Corte Ingles selected Oblicore to help automate the company's service level management processes tracking SLAs for its managed services operations.

Lufthansa Systems

• Testimonial
• Case Study
• Press Release

Lufthansa Systems is one of the world's leading IT service providers for the airline and aviation industry with around 4,550 employees and offices in 17 countries. Lufthansa deployed Oblicore Guarantee to manage over 75 contracts with its customers encompassing 750 SLAs.

“We selected Oblicore Guarantee after evaluating a number of competing applications because of Oblicore’s top-down, business centric approach to Service Level Management. This is very important, because when it comes to communicating SLA compliance, our customers need to know how well we lived up to our obligations in business terms that matter to them - not technical measures of speeds and feeds.” - Walter Isselhard, Director of Customer Service Support, Lufthansa Systems

Ness Technologies

• Testimonial
• Press Release

With 7,200 employees and operations in 14 countries, Ness Technologies is a global provider of end-to-end IT services and solutions specialized in outsourcing and offshore, systems integration and application development, software and consulting, and quality assurance and training. Ness selected Oblicore to provide Service Level Management capabilities to customers leveraging Ness' IT and business process outsourcing solutions.

“By combining our expertise in outsourcing and service level management, we can offer our clients a winning combination of application technology, implementation methodology and subject-matter expertise to facilitate the effective execution of IT and business process outsourcing. We selected Oblicore for this important initiative because they offer both the best service level management product available as well as an unwavering commitment to customer satisfaction.” - Yoram Michaelis, President, Ness IT Services

Siemens

• Testimonial
• Press Release

Siemens Medical Solutions, one of the largest suppliers to the healthcare industry in the world, selected Oblicore to centralize, consolidate, simplify and validate operational data for all levels of Siemens' Managed Services organization, a leading provider of healthcare information technology (IT) outsourcing services.

“We were spending a tremendous amount of time on manual reporting, piecing together operational data and reconciling issues discovered during the process. We needed a true SLA reporting solution that could provide top-down management of our SLAs, and we found this with Oblicore Guarantee. Oblicore was able to very quickly substantiate the value of its product and show its strong grasp on our business. We're confident this initiative will enable us to maintain our competitive edge and our client satisfaction.” - Diane Beauchamp, Business Analyst, Siemens Medical Solutions

T-Systems

T-Systems is Deutsche Telekom's business customer brand. As a leading service provider with 52,000 employees, the company offers offer one-stop information and communications technology (ICT) solutions for corporate networks, IT solutions or for end-to-end business process outsourcing (BPO). T-Systems selected Oblicore as its Service Level Management backbone for its Enterprise Services Division.

TDS

• Testimonial
• Case Study
• Press Release

TDS, a successful application hosting and IT consulting company based in Germany, chose Oblicore Guarantee™ to gain insight into service level performance and to ensure "just right" service delivery.

“At TDS we aim to gain the trust of all of our customers by delivering a service that is second to none. To achieve this we have a detailed service level agreement (SLA), which includes guaranteed response times, system availability and disaster recovery procedures. Our implementation of Oblicore Guarantee will assist us in meeting and exceeding those goals of providing outstanding service to our customers” - Thomas Gebhardt, CIO and Head of Application Hosting Unit, TDS

Telindus

• Testimonial
• Case Study
• Press Release

With annual revenue of Euro 618 million, 2,750 employees and operations in 14 countries, Telindus is a leading IT service provider offering secured converged networking, and secured systems and applications underpinned by management and support services. Telindus, which became part of the Belgacom Group in January 2006, selected Oblicore Guarantee™ to drastically reduce SLA report delivery time and gain a competitive advantage in the industry.

“Oblicore Guarantee will alert us before a service breech occurs so that we have the opportunity to resolve problems proactively rather than reactively. The result will be better service for our customers and better more efficient management of our business.” - Luc Mertens, Managing Operations Director, Telindus