Belgacom

• Testimonial
• Case Study
• Press Release

Belgacom, Belgium's leading telecom provider, implemented Oblicore Guarantee™ to monitor, manage and report on both internal and external services, achieving an impress ROI and increasing overall quality of services

“Oblicore Guarantee is a crucial component of Belgacom's ongoing effort to provide customers with measurable service improvement - a process we refer to as 'end-to-end service accountability'. With Oblicore, we have transformed service delivery from a process that relied on well-intended, best-effort performance to one that is predictable, compliant and cost effective - resulting in greater levels of customer satisfaction, increased competitive advantage, and tremendous cost savings.” - Didier Audoor, Senior IT Manager, Belgacom

BT

BT Group is one of Europe's leading telecommunications groups, offering voice, broadband, data and Internet services. BT Consulting, a subsidiary of BT, the world's oldest communications company, provides unrivalled market and technology expertise, a total commitment to customer service and the resources and capabilities of a global leader. BT implemented Oblicore as its Service Level Management solution to manage and report on outsourced services BT is providing to several of its customers.

Cable & Wireless

• Testimonial

Cable & Wireless is one of the world's leading international communications companies. Cable & Wireless provides enterprise and carrier solutions to the largest users of telecoms services across the UK, US, continental Europe and Asia, and wholesale and residential broadband services in the UK through Bulldog. Cable & Wireless selected Oblicore to help manage its full managed services portfolio with customer contracts at over 1,000 locations.

“Service Level Management is at the heart of everything we do - we're always looking for ways to improve. Using Oblicore Guarantee, Cable & Wireless is proactively managing service level compliance for a number of complex, multi-million pound outsourcing contracts, realizing measurable improvements in customer service, availability and operating results.” - Nigel Grimsey, Service Support Manager, Cable & Wireless

Mobilkom Austria

The mobilkom austria group with approximately Euro 2.5 billion in revenue and over 6,000 employees includes the mobile communications providers mobilkom austria and its subsidiaries Mobiltel in Bulgaria, Vipnet in Croatia, Si.mobil in Slovenia and mobilkom liechtenstein. mobilkom austria selected Oblicore to automate the service level management processes for internal constituents, business customers, third parties and content providers.

Proximus

• Testimonial
• Case Study

Proximus, the leading mobile telephone operator in Belgium with over 3,000 base stations and 4,000,000 clients selected Oblicore Guarantee to manage service level performance for corporate customers based on customer-specific SLAs.

“Before Proximus implemented Oblicore Guarantee, we could tell customers our network was the best available in the market - now we can prove it. With Oblicore, Proximus has implemented a platform that allows us to manage and monitor customer-centric services and service level agreements. Oblicore Guarantee has also improved the way we report on service quality, giving Proximus near real-time visibility into service delivery towards our corporate customers.” - Frederic Van Robays, Corporate Market Manager, Proximus

T-Online

T-Online is one of the leading European ISP's and the product brand for all IP-based services offered by Deutsche Telekom in mass markets within Europe.