AT&T Inc.

AT&T Inc. is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world’s most advanced IP-based business communications services and the nation’s leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. In 2008, AT&T again ranked No. 1 on Fortune magazine’s World’s Most Admired Telecommunications Company list and No. 1 on America’s Most Admired Telecommunications Company list. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at www.att.com.

Belgacom

• Testimonial
• Case Study
• Press Release

Belgacom, Belgium's leading telecom provider, implemented Oblicore Guarantee™ to monitor, manage and report on both internal and external services, achieving an impress ROI and increasing overall quality of services

“Oblicore Guarantee is a crucial component of Belgacom's ongoing effort to provide customers with measurable service improvement - a process we refer to as 'end-to-end service accountability'. With Oblicore, we have transformed service delivery from a process that relied on well-intended, best-effort performance to one that is predictable, compliant and cost effective - resulting in greater levels of customer satisfaction, increased competitive advantage, and tremendous cost savings.” - Didier Audoor, Senior IT Manager, Belgacom

BT

BT Group is one of Europe’s leading telecommunications groups, offering voice, broadband, data and Internet services. BT Consulting, a subsidiary of BT, the world’s oldest communications company, provides unrivalled market and technology expertise, a total commitment to customer service and the resources and capabilities of a global leader. BT implemented Oblicore as its Service Level Management solution to manage and report on outsourced services BT is providing to several of its customers.

Cable & Wireless

• Testimonial

Cable & Wireless is one of the world's leading international communications companies. Cable & Wireless provides enterprise and carrier solutions to the largest users of telecoms services across the UK, US, continental Europe and Asia, and wholesale and residential broadband services in the UK through Bulldog. Cable & Wireless selected Oblicore to help manage its full managed services portfolio with customer contracts at over 1,000 locations.

“Service Level Management is at the heart of everything we do - we're always looking for ways to improve. Using Oblicore Guarantee, Cable & Wireless is proactively managing service level compliance for a number of complex, multi-million pound outsourcing contracts, realizing measurable improvements in customer service, availability and operating results.” - Nigel Grimsey, Service Support Manager, Cable & Wireless

Celcom

1988 witnessed the dynamic birth of CELCOM, a leading mobile communication provider in Malaysia. Since its inception, CELCOM has steadily mode its presence felt in the market. It continues to spread its wings and is undeterred by the dynamic nature of the mobile communications industry.

Deutsche Telekom

As one of the world’s leading telecommunications and information technology service providers, Deutsche Telekom AG is setting international standards.
Deutsche Telekom provides network access, communication services and value-added services with ever increasing bandwidth via fixed and mobile networks. With innovative products and services, the company promotes the personal and social networking between people. There are three customer brands under the global umbrella brand “T”: T-Home for all products and services at home; T-Mobile for products and services while on the go; and the brand T-Systems offers medium to large-sized customers ICT solutions around the world.

Elisa Corporation

Elisa Corporation is a leading Finnish communications service company. Elisa offers its private, corporate and institutional customers voice and telecommunication services, customised communications services solutions and network operator services. Elisa is the broadband market leader in Finland. It has over 1.3 million fixed line subscriptions, of which broadband subscriptions comprise over 518,000. Elisa is a forerunner in providing new mobile and content services, and it has over 2.3 million mobile phone subscribers. Elisa offers services through the Elisa, Saunalahti and Kolumbus trademarks, and internationally in association with its partners Vodafone and Telenor.

Italtel Group

The Italtel Group designs, develops and implements next generation multiservice integrated network systems, using state-of-the-art products and a system integration capacity that guarantees reliable infrastructures, open to networking and flexible in terms of technology development. These solutions are intended for telecommunications operators (fixed and mobile), Internet Service Providers, large enterprises and the public sector. Visit www.italtel.com for more information.

Mobilkom Austria

The mobilkom austria group with approximately Euro 2.5 billion in revenue and over 6,000 employees includes the mobile communications providers mobilkom austria and its subsidiaries Mobiltel in Bulgaria, Vipnet in Croatia, Si.mobil in Slovenia and mobilkom liechtenstein. mobilkom austria selected Oblicore to automate the service level management processes for internal constituents, business customers, third parties and content providers.

Mobistar

Mobistar is one of the most important players on the Belgian telecommunication market. The company operates in the fields of mobile and fixed telephony, ADSL and other markets with vigorous growth potential, such as data transmission. Mobistar is a member of the Orange Group, which bundles France Telecom’s main mobile activities.

Telefónica O2 UK Limited

• Telefónica O2 UK Limited is a leading communications company for consumers and businesses in the UK, with 19.1 million mobile customers and over 260,000 fixed broadband customers as at 30 September 2008.
• Telefónica O2 UK Limited is part of Telefónica Europe plc which is a business division of Telefónica S.A. and which owns O2 in the UK, Ireland, Slovakia, Germany and the Czech Republic, and has 44.9 million customers.
• In 2006 Telefónica Europe acquired Be, the UK fixed broadband provider, and in October 2007 O2 launched its broadband service using the Be network
• O2 is the naming rights partner of The O2, the world-class entertainment venue.
• O2 was ranked the 6th best place to work in the Best Companies to Work for 2008 List and has been awarded a three-star accreditation denoting an ‘extraordinary’ company.
• O2 was launched on 1 May 2002 and now has more customers than any other UK mobile network.
• O2’s UK mobile network covers 99% of the UK’s population. O2’s 3G network covers over 80% of the UK population and is fully HSDPA-enabled, providing speeds of up to 1.8 MBps for customers with an HSDPA-enabled device.
• Telefónica Europe also owns 50% of the Tesco Mobile and Tchibo Mobilfunk joint venture businesses in the UK and Germany.

Proximus

• Testimonial
• Case Study

Proximus, the leading mobile telephone operator in Belgium with over 3,000 base stations and 4,000,000 clients selected Oblicore Guarantee to manage service level performance for corporate customers based on customer-specific SLAs.

“Before Proximus implemented Oblicore Guarantee, we could tell customers our network was the best available in the market - now we can prove it. With Oblicore, Proximus has implemented a platform that allows us to manage and monitor customer-centric services and service level agreements. Oblicore Guarantee has also improved the way we report on service quality, giving Proximus near real-time visibility into service delivery towards our corporate customers.” - Frederic Van Robays, Corporate Market Manager, Proximus

Telefónica Deutschland

Telefónica Deutschland GmbH is part of Telefónica Europe and a subsidiary of the Spanish telecommunications company Telefónica S.A. The company operates and markets its own high-performing broadband network in Germany. The platform is based on the rapid internet technology ADSL2+ and addresses internet service providers and carriers which do not operate their own network in Germany or use Telefónica’s infrastructure in addition to their own. The platform enables them to offer their customers differentiated products for internet access as well as internet services like DSL, data and telephony as well as triple play or video-on-demand. Among the customers of Telefónica Germany are 1&1 Internet AG, freenet AG, HanseNet (Alice) and Telefónica O2 Germany. Telefónica covers about 60 percent of the German households by supplying more than 2,500 multipliers (local exchanges within the network), and the expansion to almost 70 percent has already started.

Telecom Italia

Telecom Italia is a major enterprise drawing upon tried-and-tested competencies and new competitive assets to transform and reinvent itself. As well as leading in its home market, Telecom Italia has built up a targeted international presence on markets that offer significant growth prospects (Latin America) and on high-growth technology markets (broadband in Germany). Technological innovation, competency and reliability underpin the company’s leadership across its increasingly convergent operations. The company is a force to be reckoned with in fixed-line/mobile telecommunications and the internet through brand names Telecom Italia, TIM, Alice and Virgilio, and in multimedia, TV and news through La7, MTV Italia and APCOM.

Telekom Austria

The Telekom Austria Group is the largest telecommunications company in Austria and is successfully positioned on international markets. Besides Austria, the Telekom Austria Group has international operations in Belarus, Bulgaria, Croatia, Slovenia, Liechtenstein, Serbia and Macedonia. More than 2.4 million fixed line customers and over 15.4 million mobile customers place their trust in products and services provided by the Telekom Austria Group. The Telekom Austria Group has over 17,600 employees and achieved revenues of EUR 4.9 billion.

Telia Sonera

TeliaSonera provides telecommunication services in the Nordic and Baltic countries, in Spain and the emerging markets of Eurasia, including Russia and Turkey. TeliaSonera is in the business of providing high quality telecommunications services, including packaging and carrying content like sound, images, data, information, transactions and entertainment. TeliaSonera offers services that help people and companies communicate in an easy, efficient and environmentally friendly way. Our main purpose is to best serve our customers and create value for our shareholders through strong profits and cash flows.

Telstra Corporation Ltd.

One of our major strengths in providing integrated telecommunications services is our vast geographical coverage through both our fixed and mobile network infrastructure. This network and systems infrastructure underpins the carriage and termination of the majority of Australia’s domestic and international voice and data telephony traffic. We are Australia’s leading telecommunications and information services company, with one of the best known brands in the country. We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 9.4 million mobile services, including 4.4 million 3G services.

Vodafone

Vodafone Group Plc is the world’s leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company’s subsidiary undertakings, joint ventures, associated undertakings and investments.