Press Releases : 2002
Telindus Selects Oblicore to Enhance Service Level Management and Simplify the Growth of Managed Services
GERMANTOWN, Md. December 4, 2002 - Oblicore, Inc., the innovative leader in Service Level Management (SLM) software, today announced that Telindus, the leading European expert in data communications and network integration, has licensed Oblicore’s GuaranteeTM product. Telindus chose the product in order to meet and exceed service level commitments and improve the customer’s experience while adding efficiencies and economies to the service delivery process.
"Oblicore turns your contracts and performance data into the information you need to manage your business. With Telindus’ focus on improving operating results the implementation of Guarantee is a strategic solution," stated Yuval Boger, CEO of Oblicore. "Guarantee allows you to meet your obligations to your customers with the right allocation of resources, not too much, or too little. Right-sizing your service delivery allows you to focus on and refine the cost of delivering a service, while improving its quality. We then enable you to share those results with the customer in near real time, and at a much lower cost than with manual solutions."
"At Telindus we are focused on growing our managed services business", said Luc Mertens, Managing Operations Director for Telindus. "To grow that business profitably, we must be able to scale our operations and achieve maximum impact from each resource. Implementing Guarantee will help us do just that. Once Guarantee is implemented we will be able to compare more effectively our service commitments to our delivery and adjust our resources accordingly. Guarantee will alert us before a service breech occurs so that we have the opportunity to resolve problems proactively rather than reactively. The result will be better service for our customers and better more efficient management of our business", continued Mertens.
About Telindus
The publicly listed, Belgium headquartered Telindus Group (listed on Euronext Brussels, ticker TEL) is a European expert in data and telecommunications networks.
Founded in 1969, the Telindus Group currently employs over 2,400 people across sixty establishments spanning seventeen countries in addition to an extensive network of global agents across all continents. Telindus has a broad portfolio of customers and can offer both regional and pan European references in virtually every industry sector.
Telindus has its corporate headquarters at 335 Geldenaaksebaan, Heverlee (close to the city of Leuven), B-3001 in Belgium. For more information on Telindus’ networking solutions and services, please visit www.telindus.com.
About Oblicore Inc.
Oblicore Inc. is the innovative leader in providing comprehensive end-to-end Service Level Management solutions. The power of Oblicore’s solution is that it enhances service quality, revenue, productivity and profitability. Oblicore is headquartered in Germantown, Md. with Sales offices in North America and Europe; development facilities are located in Israel. Founded in January 2000, Oblicore is a privately held company, funded by international venture capital investors led by Concord Ventures. For further information, visit the website at www.oblicore.com.
