Press Releases : 2003
is:energy Selects the Oblicore Guarantee™ Suite to Manage End-to-end IT Service Levels Across the Enterprise
COLUMBIA, Md. December 2, 2003 - Oblicore, a provider of service level management software, announced today that Hanover, Germany-based is:energy is deploying the Guarantee™ software suite to manage business-critical service levels of E.ON Energie AG, one of Europe’s largest investor-owned energy providers.
is:energy acts as the centralized IT services provider for the dozens of business units and subsidiaries of E.ON Energie. is:energy delivers a range of business applications and the IT infrastructure powering critical business processes such as billing, customer care and more. Deploying Guarantee helps is:energy gain critical real-time operational visibility into how well service levels are being met for each business unit, dynamically allocate resources, prevent service level breaches and communicate the achieved service levels to the various internal and external customers.
After thoroughly evaluating most major service level management solutions, E.ON Energie AG and is:energy decided to deploy Oblicore Guarantee. "We are impressed by the real-time business visibility delivered by the Oblicore dashboard to multiple decision makers, as well as by the expertise and commitment of the Oblicore people", says Mr. Ecke, CIO of E.ON Energie.
"Oblicore Guarantee delivers end-to-end service level management that captures the business logic of complex SLAs", says Yuval Boger, CEO of Oblicore. "We are very pleased that is:energy has chosen Guarantee to be such a critical part of managing very sophisticated business service delivery. Utility companies often have centralized IT departments that need to manage numerous outsourced and in-sourced SLAs, and Oblicore can provide immediate visibility into SLA compliance and cost-effectiveness."
About is:energy
is:energy is the leading full IT service provider for the energy industry in Germany. A joint-venture of E.ON Energie and Cap Gemini Ernst & Young, is:energy has approximately 1,200 employees in Germany serving more than 100 customers. is:energy is headquartered in Hanover, Germany. Seven service centers are distributed over 28 locations throughout Germany. The company has an international presence with an office in Vienna, Austria, and national affiliates in Hungary, the Czech Republic and Slovakia. The range of services offered by is:energy includes strategic consulting, the development, implementation, customization and operation of IT solutions and on-site user support at the workplace.
About Oblicore
Oblicore’s service level management software continuously tracks performance of IT services against committed service levels and business metrics. By comparing the service objectives with actual data from IT systems and business applications, the Guarantee software shows any discrepancies between promise and performance, promoting more accurate and efficient delivery of the business needs. Guarantee reveals the business impact of good or bad performance in a wide variety of scenarios ranging from managed IT services to outsourced business processes, benefiting both the provider and the recipient of the services, simultaneously reducing cost and improving service.
Oblicore is headquartered in Columbia, Md. with additional offices Europe and the Middle East. For further information, www.oblicore.com
