Press Releases : 2004
Oblicore, Ness Partner to Deliver Comprehensive Service Level Management Solutions
Alliance to provide leading-edge outsourcing and in-sourcing governance solutions
COLUMBIA, Md. March 1, 2004 - Oblicore, a leading provider of service level management software that continuously tracks performance of IT services against business commitments, and Ness Technologies, a leading, global IT services provider, have partnered to deliver comprehensive service level management solutions. The partnership will combine Oblicore’s Guarantee™ application with Ness’ 35 years of expertise delivering IT solutions and is focused on delivering automated service governance in a variety of scenarios from IT services to outsourced business processes, benefiting both the provider and the recipient of the services, simultaneously reducing cost and improving service.
"By combining our expertise in outsourcing and service level management, we can offer our clients a winning combination of application technology, implementation methodology and subject-matter expertise to facilitate the effective execution of IT and business process outsourcing," said Yoram Michaelis, President, Ness IT Services. "We selected Oblicore for this important initiative because they offer both the best service level management product available as well as an unwavering commitment to customer satisfaction"
In addition to joint world wide product implementation and an exclusive distributorship in the State of Israel , Oblicore will provide Ness with extensive implementation best practices, marketing and technical resources to ensure successful integration and implementation with its customers.
"We are delighted to work with an industry leader like Ness, to provide end-to-end service level management solutions that manage both the technical and financial aspects of internal or outsourced agreements" said Yuval Boger, Chief Executive Officer of Oblicore. "Working together, Ness and Oblicore deliver a way to identify, quantify and remedy any discrepancies between promise and performance, promoting more accurate and efficient delivery of the business needs and bringing real-time visibility into how well business services are being delivered."
About Ness Technologies
Ness Technologies is a leading global IT services provider with over 4,000 professionals serving Fortune 500 companies, emerging middle-market firms, government agencies, and non-profit organizations around the world. Ness Technologies specializes in the fields of development, consulting, and integration of software solutions in various sectors including the public sector and government, healthcare and pharmaceutical, financial services, telecom, utilities and manufacturing, defense and security.
For more information about the company, please visit www.ness.com
Ness Technologies Contact:
Tal Aloni
Telephone: + 972-3-7666837
Email: Tal.Aloni@ness.com
About Oblicore Inc.
Oblicore’s service level management software continuously tracks performance of IT services against committed service levels and business metrics. By comparing the service objectives with actual data from IT systems and business applications, the ITIL-compliant Guarantee software shows any discrepancies between promise and performance. Some of the world’s leading telecom, financial services and energy companies (such as France Telecom, LandesBank and E.on) use Guarantee to reveal the business impact of good or bad performance in a wide variety of scenarios ranging from managed IT services to outsourced business processes, benefiting both the provider and the recipient of the services, simultaneously reducing cost and improving service.
Oblicore is headquartered in Columbia, Md. with an R&D center in Israel and additional offices across Europe. For further information, www.oblicore.com.
