Press Releases : 2005
Oblicore Names Jack Freker Chief Executive Officer
Global Outsourcing Executive Brings Demonstrated Leadership and Industry Insight to Fast-Growing Provider of Service Level and Business Service Management Software
COLUMBIA, Md. October 11, 2005 - Oblicore, Inc., a leading provider of service level and business service management software, today announced that John (Jack) Freker has joined the company as its chief executive officer and member of its board of directors. Freker, who was most recently president of the Customer Management Group (CMG) for global outsourcing giant, Convergys Corporation (NYSE:CVG), brings more than 20 years of management and sales experience, and industry insight to Oblicore.
“Oblicore’s board was determined to find a new CEO for Oblicore who had a depth of experience with the company’s core market and substantial success managing and leading high-growth businesses,” said Roel Pieper, managing director and chairman, Favonius Ventures and member of Oblicore’s board of directors. “After a thorough search, Jack stood out as our ideal candidate. We are all very pleased to have him lead Oblicore.”
During Freker’s tenure at Convergys, he was instrumental in growing the outsourcing customer service business from $50 million to over $1.5 billion and transforming the company into the world leader. As president of CMG, Freker led an organization of over 50,000 employees that achieved record revenue growth over the past three years and won numerous industry awards for innovative products, service delivery and performance quality.
“Oblicore is a market leader poised for significant growth. In its most recent quarter, it broke sales records in the US, Europe and Asia, expanded into new geographies, and continued building rock-solid relationships with its growing portfolio of blue-chip customers,” said Jack Freker, chief executive officer, Oblicore. “SLA compliance is a significant issue for many outsourced and internal service providers and the penalties associated with failure are high. I believe Oblicore can solve this problem once and for all.”
Before serving as president of CMG, Freker held several other management posts at Convergys including executive vice president of Operations for CMG and division president of Custom Solutions. Previously, he was president of Custom Services at MATRIXX Marketing (a Convergys predecessor) and vice president of Sales and Marketing for MATRIXX Marketing. Prior to MATRIXX, Freker held marketing, sales and key management positions at Procter and Gamble, Jacobs Suchard and Bristol Myers-Squibb.
About Oblicore
Oblicore provides the fastest path to guaranteed service delivery. Dozens of blue-chip service providers and enterprises worldwide use Oblicore to reduce the cost of service delivery, achieve compliance, increase customer retention and acquisition, and monitor critical business processes. Architected to provide business-focused, top-down service level management, Oblicore delivers the most complete and integrated software, as well as world-class best practices and expertise, facilitating guaranteed service delivery in record time. Headquartered in Columbia, Maryland, with offices across the US, Europe and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit www.oblicore.com.
