Press Releases : 2005
Oblicore Gains Breakthrough Global Momentum in 2004 in Service Level Management and Outsourcing Performance Management
Company Poised For Continued Rapid Expansion in 2005 By Tripling Revenue and Global Customer Base in 2004 and By Garnering Industry Recognition
COLUMBIA, Md. January 12, 2005 - Oblicore, Inc., a leading provider of Enterprise Service Performance applications, today announced that it achieved record revenues in 2004, more than tripling annual revenue. Major global new customers in 2004 included ING, British Telecom, Cable & Wireless, T-Systems, DFS, Gedas (IT service provider for Volkswagen), Informatica El Corte Ingles and Caisse d’Epargne. Oblicore customers now include three of the top five telecommunications companies in the world, several of the top ten financial institutions, and leading world-class service providers for both IT outsourcing (ITO) and business process outsourcing (BPO).
Oblicore’s market momentum was recognized by leading industry analysts. Forrester Research noted in November, 2004, that service level management/business service management (SLM/BSM) was one of the "two fastest-growing submarkets of the infrastructure management technologies market in 2004 -- and will continue to do so through 2006." The report identified Oblicore as a leading BSM provider and noted that the company’s approach was "promising" and that "its sweet spot was managing the complex web of outsourced and insourced services that together comprise business services -- a reality in many $1 billion-plus companies today". It said that the most impressive thing about Oblicore was "its quick deployment times -- days, rather than weeks or months" and how this resonated with clients in 2004. (1)
Oblicore was also recognized by Yphise, a leading independent research firm that assesses 150 software products annually to identify the best software products for 900 major worldwide clients. Oblicore was one of only two recipients to win an ISO 9001 certification from Yphise in 2004 for IT Service Level Management, based on an assessment of more than 300 functional and technical evaluation criteria. Yphise noted that Oblicore "demonstrates outstanding strengths to reduce the cost of IT service management" and said that Oblicore stood out in facilitating ITIL alignment by scoring best on "Winning the business confidence in the provided IT services". (2) A free copy of the Yphise assessment will be available shortly on Oblicore’s web site at www.oblicore.com.
Oblicore was further recognized by Enterprise Management Associates (EMA) in 2004, who noted that Oblicore had the "capabilities to fulfill the SLM/BSM needs of most large organizations and service providers" and that it had "particular strengths in its top-down, services-to-infrastructure definitions, complete contract life cycle management, and broad integration of business metrics from other systems, such as help desk, financial systems, and ERP." (3)
In addition to the new customers listed above, key customer additions and expansions included implementations in 2004 at:
- the largest provider of mobile telecommunication services in the world
- the leading global provider of credit card services
- the hosting services of the largest provider of enterprise application software
- one of the largest energy providers in the world
- follow-on orders from virtually all previously installed customers, including 100% customer retention, indicating a high level of customer satisfaction
Oblicore strengthened its worldwide presence in 2004 with increased market coverage across Europe and North America. The company opened several regional and country offices and signed up numerous sales, services and distribution partners. The company bolstered its management team by adding several key personnel.
On the product front, Oblicore’s industry leading application for SLA management and reporting, and for total outsourcing transparency, was extended to gather and correlate service level performance metrics from over 55 major data sources, including leading network management tools, help desks, business applications, billing systems, data center management tools and other IT infrastructure and business processes. Oblicore’s implementation methodology continued to greatly exceed industry averages by providing rapid customer results and success.
"Oblicore’s growth in 2004 was validation that more and more leading enterprises and service providers are striving to increase the business value of IT services, to reduce the cost of service delivery, and to increase outsourcing transparency", said Yuval Boger, Oblicore CEO. "In 2005, these trends are getting stronger, and Oblicore is well positioned to help organizations achieve their goals in these areas."
About Oblicore
Oblicore is a leading provider of Enterprise Service Performance applications that manage and monitor service level agreements (SLAs), outsourcing contracts and complex business processes. Oblicore applications provide real-time visibility into service performance and reduce the cost and effort of reporting. The company is in its sixth year of operation and has gained broad market and customer acceptance. Global customers include leading telecommunications, financial services/banking, service provider, healthcare and manufacturing companies worldwide. For more information, please visit www.oblicore.com.
References
- Forrester Research, Market Update: SLM/BSM Technologies, Thomas Mendel, November 9, 2004
- Yphise Software Product Assessment, IT Service Level Management, October, 2004
- Enterprise Management Associates Service Level Management Buyer’s Guide, 3rd Edition, 2004
