Press Releases : 2005

Amadeus Selects Oblicore Guarantee™ to Manage Service Delivery Performance for Worldwide IT Operations

Oblicore Helps Leading Travel Industry Service Provider Meet Service Level Obligations with Major Airlines and Tens of Thousands of Travel Businesses Worldwide

COLUMBIA, Md. November 28, 2005 - Oblicore, Inc., a leading provider of service level and business service management software, today announced that Amadeus, a leading provider of IT solutions for the travel industry, has selected Oblicore Guarantee™ to automate service level agreement (SLA) monitoring and reporting. Amadeus is deploying Guarantee in its Erding, Germany data center to monitor and report on its entire global portfolio of IT services.

Amadeus conducted a rigorous selection process, screening 80 SLA monitoring and reporting solutions before selecting Oblicore Guarantee. In the end, Amadeus chose Oblicore for its business-focused, top-down approach, integrated and complete range of functionality, and proven ability to meet the needs of demanding global IT organizations.

“Amadeus has been achieving great success by delivering outstanding reservations, travel and e-commerce solutions to customers around the world,” said Guillermo Cuadrado, service manager, Amadeus. “Our investment in Oblicore Guarantee gives us powerful service level monitoring and reporting automation capabilities that will help us better serve customers today and meet the evolving demands of our business tomorrow as we expand our service portfolio and gain new customers.”

After selecting Oblicore, Amadeus completed a proof-of-concept deployment of Guarantee in July 2005 targeting four SLAs associated with the Amadeus flight reservation system. The pilot deployment was run against live services provided to well-known customers such as Quantas and Lufthansa, in addition to 67,000 travel agents, 10,000 airline sales offices and 170 travel businesses.

Oblicore completed the pilot in less than one month, giving Amadeus management a real appreciation for the ease with which Guarantee is deployed, as well as the performance of its SLA monitoring and reporting capabilities. Amadeus is now in the midst of an extensive roll out of Guarantee, that when complete in mid 2006, will cover the firm’s entire worldwide portfolio of IT services.

“We are delighted that Amadeus has selected Oblicore Guarantee to ensure service compliance for its entire portfolio of world-leading travel distribution and management solutions,” said Jack Freker, chief executive officer, Oblicore. “Amadeus places a very high priority on service quality and performance, and we take pride in the fact that Oblicore was selected as the preferred provider, helping them deliver consistently strong results to their customers.”

About Amadeus

Amadeus is the travel industry's technology partner for providers, sellers, and buyers of travel. Amadeus provides distribution, IT and points of sale solutions that help its customers adapt, grow and succeed in the fast changing travel industry. Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry lines, cruise lines and insurance companies, tour operators), travel sellers (travel agencies) and travel buyers (corporations and travellers). Solutions are grouped in four solution categories: Distribution and Content, Sales and e-Commerce, Business Management, and Services and Consultancy. The company - jointly owned by BC Partners, Cinven, Air France, Iberia and Lufthansa - has over 6,500 employees worldwide, representing 95 nationalities. Visit www.amadeus.com to learn more.

About Oblicore

Oblicore provides the fastest path to guaranteed service delivery. Dozens of blue-chip service providers and enterprises worldwide use Oblicore to reduce the cost of service delivery, achieve compliance, increase customer retention and acquisition, and monitor critical business processes. Architected to provide business-focused, top-down service level management, Oblicore delivers the most complete and integrated software, as well as world-class best practices and expertise, facilitating guaranteed service delivery in record time. Headquartered in Columbia, Maryland, with offices across the US, Europe and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit www.oblicore.com.