Press Releases : 2006
Oblicore drives ITIL® best Practices for Service Level Management
Oblicore Automates Service Monitoring, Management and Reporting, Streamlining the Effective Use of ITIL, Helping Enterprises Boost IT Performance and Reduce Costs
10th International IT Service Management Conference & Exhibition, LAS VEGAS, February 13, 2006 - Oblicore, Inc., a leading provider of Service Level Management software and best practices, today announced company representatives will be demonstrating the ITIL-centric functionality of Oblicore Guarantee 3.0 in booth 18, here at the 10th International IT Service Management Conference & Exhibition. In addition, Oblicore is launching new online resources for IT professionals seeking more insight into how the company’s software automates the most complex and time-consuming aspects of ITIL Service Level Management.
Interest in and adoption of ITIL is growing rapidly. Results of an Oblicore survey conducted last summer indicated 54 percent of enterprises had already implemented or were in the process of implementing ITIL, while another 10 percent were considering adoption over the next 12 months. Oblicore has been at the forefront of supporting ITIL, with many customers automating service level management and measurement with Oblicore Guarantee.
“At Belgacom, we are strong proponents of ITIL service delivery best practices,” said Didier Audoor, senior IT manager, Belgacom. “Oblicore Guarantee’s support of ITIL standards has helped drive the success of Belgacom’s Service Level Management initiatives, resulting in greater levels of IT performance and customer satisfaction, while significantly reducing costs.”
"The effort required for rolling out ITIL service delivery is a daunting task for most enterprise IT shops. Those that have made such a commitment are busy defining processes and searching for tools that help to ease the implementation burden and streamline operational procedures," said Lisa Erickson-Harris, research director at Enterprise Management Associates. "Oblicore Guarantee is a solution designed to minimize time and labor costs associated with structuring service catalogs and continuously monitoring, managing and reporting on service level agreements (SLAs) so IT professionals can focus their efforts on improving service performance and IT / business alignment."
As a part of its ongoing commitment to ITIL, Oblicore is introducing a new webinar, “Smarter, Faster, Better - ITIL-based Service Level Management for IT Practitioners," which will take place on Wednesday, February 22 at 11:00 a.m. ET. During the event, Oblicore will demonstrate how Oblicore Guarantee 3.0 facilitates the full range of service level management and service measurement functions outlined in ITIL best practices. Adi Hod, an Oblicore ITIL consultant, will also host a Q&A session for all attendees with questions about automating ITIL service delivery functions with Oblicore’s technology. To register for this webinar, please visit http://www.oblicore.com/webinars/02-22-06.
Oblicore is also publishing a new white paper titled, “The Strategic Role of ITIL in the Oblicore Ecosystem.” This document illustrates the benefits of incorporating Oblicore Guarantee into an ITIL framework to automate service level management procedures and fully realize the benefits of the ITIL service delivery processes. To download this white paper, please visit: http://www.oblicore.com/ITIL-wp.
“With more organizations rolling out ITIL as a framework, Oblicore is exercising its leadership by sharing our insights and advice with IT professionals responsible for driving the success of ITIL service delivery initiatives,” said Jack Freker, CEO, Oblicore. “The experience we’ve gained from supporting our global customer base and embedded ITIL capabilities of Oblicore Guarantee go a long way to ensuring ITIL initiatives drive concrete results in terms of IT / business alignment and cost savings.”
About ITIL and Oblicore Guarantee
ITIL (IT Infrastructure Library®) is a customizable framework of best practices for the IT service management sector, recognized as the de facto standard by organizations worldwide. Built on a process-model view of controlling and managing IT operations, ITIL presents a comprehensive set of management procedures for managing IT operations.
Oblicore’s flagship software product, Oblicore Guarantee, automates the management, monitoring and reporting of SLAs, outsourcing contracts and IT-centric business processes and adheres to the ITIL framework for service delivery. Guarantee enables organizations to comply with ITIL standards and clearly define, catalog and communicate IT services; provide regular review and feedback mechanisms to enhance service performance, reduce costs and gain competitive advantage.
About Oblicore
Oblicore is a leading provider of Service Level Management software leveraging field-proven best practices in SLM, BSM and Sourcing Management. The company’s flagship product, Oblicore Guarantee, is leveraged by dozens of blue chip customers around the world, ensuring critical IT-powered business processes are delivered in a manner that is compliant and predictable—reducing costs, improving operational performance and increasing shareholder value. Both service providers and enterprises alike rely on Oblicore’s business-focused, top-down approach to maintain compliance with SLAs, to increase customer retention and acquisition, and to keep critical business processes running smoothly. Headquartered in Columbia, Maryland, with offices across the US, Europe and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit www.oblicore.com.
