Press Releases : 2006
Oblicore webinar examines real-world apprpaches for achieving IT service delivery excellence - March 22
Leading International Communications Provider Cable & Wireless to Outline Best Practices for Service Delivery Success
COLUMBIA, MD, March 15, 2006 -Oblicore, a leading provider of Service Level Management software and best practices, today announced it will be hosting a webinar for IT professionals focused on best practices for achieving service delivery excellence. Scheduled for Wednesday, March 22 at 11:00 a.m. ET, the webinar will feature a discussion featuring Nigel Grimsey, a service support manager for Cable & Wireless, one of the world’s leading international communications companies. The webinar will also include a demonstration of Oblicore’s Service Level Management application, Oblicore Guarantee, which automates service level and business service management .
“IT service providers face tremendous competitive pressure. Success demands superior service quality, proactive communication with customers and scrupulous cost containment,” said Nigel Grimsey. “During this webinar, I will share best practices and tips for achieving service delivery success and describe how we’ve leveraged Oblicore Guarantee to improve our management of service delivery, improving overall business performance and increasing customer satisfaction.“
IT services provisioned by internal IT departments and global IT outsourcers are often governed by service level agreements (SLAs) or by other formalized obligations, such as key performance indicators. As organizations manage greater numbers of services and service complexity increases, service providers are challenged to effectively monitor and report on service delivery – and ensure compliance with service obligations.
“Recognizing the need for greater service accountability and visibility, a number of the world’s largest IT service providers have adopted Oblicore Guarantee to automate service monitoring, management and reporting,” said Jack Freker, CEO, Oblicore. “With their reputations and billions of dollars at stake, these organizations become expert at achieving service delivery excellence. For that reason, we’re very excited about having one of these thought leaders participate in our March webinar.”
Oblicore currently works with leading enterprises and service providers around the globe to help them reduce costs and consistently meet their most important service obligations through effective of monitoring, managing and reporting on IT-powered services. In fact, the company currently counts three of the ten largest IT service providers as customers. Recognizing that IT service organizations are under enormous pressure today to efficiently meet service performance goals, Oblicore has designed this webinar to cover key service delivery issues for IT service providers, including:
- Creating standardized service level agreements (SLAs)
- Automating service monitoring
- Reducing compliance issues and related service costs
- Enhancing customer reporting and overall satisfaction
- Promoting service innovation and opportunities for service growth
Following Nigel Grimsey’s discussion, the webinar will feature a demonstration of Oblicore Guarantee, covering aspects of the application that streamline service definition, monitoring, management and reporting, highlighting:
- ITIL-compliant service catalog
- Reporting automation
- Root-cause analysis
Registration
For more information about this free webinar, or to register for participation, visit:http://www.oblicore.com/research_update/webinar_mar22/index.html.
About Oblicore
Oblicore is the leading Service Level Management software provider dedicated to delivering SLM, BSM and Sourcing Management solutions that drive business success. The company’s flagship product, Oblicore Guarantee™, is leveraged by blue chip customers around the world, ensuring critical IT-powered business processes are delivered in a manner that is compliant and predictable—reducing costs, improving operational performance and increasing shareholder value. Both service providers and enterprises alike rely on Oblicore’s business-focused, top-down approach to maintain compliance with SLAs, to increase customer retention and acquisition, and to keep critical business processes running smoothly. Headquartered in Columbia, Maryland, with offices across the U.S., Europe, Asia and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit http://www.oblicore.com.
