Press Releases : 2006
Growing Numbers Of Telecom Carriers Choose Oblicore’s Service Level Management Software
With Four of the World’s 10 Largest Telecoms Already Customers, Oblicore Adds New Carriers to Customer Base and Expands Deployment with BT in Q1 2006
TeleManagement World Nice 2006, NICE, France, May 16, 2006 - Oblicore, a leading provider of Service Level Management software and best practices, today announced company representatives will be demonstrating Oblicore Guarantee™, the company’s highly automated SLA management and reporting application, in booth 22, here at TeleManagement World Nice. The company’s participation in the event was prompted by its growing success in the telecom sector. Oblicore now counts four of the world’s 10 largest carriers as customers. In Q1 2006, it signed a major Middle Eastern carrier as a customer and also grew its relationship with BT, which will soon have three divisions running Oblicore Guarantee.
Proximus, the leading mobile phone carrier in Belgium has been an Oblicore customer since 2005. The company relies on Oblicore Guarantee for proactively monitoring service agreements it has with corporate customers.
“Before Proximus implemented Oblicore Guarantee, we could tell customers our network was the best available in the market – now we can prove it,” said Frederic Van Robays, corporate market manager for Proximus. “With Oblicore, Proximus has implemented a platform that allows us to manage and monitor customer-centric services and service level agreements. Oblicore Guarantee has also improved the way we report on service quality, giving Proximus near real-time visibility into service delivery towards our corporate customers.”
Telecoms including Belgacom, BT, Cable & Wireless, France Telecom, Vodafone and others have deployed Oblicore Guarantee to automate the monitoring, managing and reporting of customer-focused service level agreements (SLAs), outsourcing contracts, and IT and telecom-centric business processes. These range from billion-dollar outsourcing contracts and mobile phone number transfers to point of sale transactions in carriers’ retail outlets.
Oblicore Guarantee works by continuously comparing committed service levels (as defined in SLAs, outsourcing agreements or business processes) to actual IT service performance. As it monitors service delivery, it can predict when services are trending out of compliance, generating timely alerts so that service management personnel can take pre-emptive actions to correct service performance before contracts are violated. This helps carriers avoid service breaches and performance penalties, increasing revenues and customer satisfaction.
“Telecom carriers are ideal customers for Oblicore Guarantee as they face a multi-pronged service challenge that cannot be addressed without sophisticated automation,” said Jonathan McKay, chairman of Oblicore’s board of directors. “First, they must optimize the ‘traditional’ services they’re currently consuming and providing to control costs and ensure customer satisfaction – call it revenue assurance. Then, they must address competitive threats by developing and successfully delivering new services in highly dynamic market, where consumers can switch providers at will. With Oblicore, they manage their operations effectively today and be confident of their success in the future."
Oblicore Webinar Offers Best Practices for Telecom Operators
On Wednesday, May 24, 2006, Oblicore will host a Webinar for telecom carriers that will explore best practices for proactively managing the service chain of customer-centric, internal and partner SLAs and related service agreements. The Webinar will feature a guest speaker from one of the world’s leading wireless carriers who will discuss his organization’s approach to Service Level Management. It will also feature a demonstration of Oblicore Guarantee. For more information visit: http://www.oblicore.com/research_update/webinar_may24/index.html.
About TeleManagement World Nice 2006
Oblicore will be exhibiting in booth 22 at TeleManagement World Nice 2006, the world’s premier OSS/BSS conference, held May 15 – 18, 2006 at the Acropolis Convention Center in Nice, France. The event is hosted by TeleManagement Forum (TM Forum), a non-profit global organization that provides leadership, strategic guidance and practical solutions to improve the management and operation of information and communications services. For more information visit: http://www.tmforum.org/.
About Oblicore
Oblicore is the leading Service Level Management software provider dedicated to delivering SLM, BSM and Sourcing Management solutions that drive business success. The company’s flagship product, Oblicore Guarantee™, is leveraged by blue chip customers around the world, ensuring critical IT-powered business processes are delivered in a manner that is compliant and predictable—reducing costs, improving operational performance and increasing shareholder value. Both service providers and enterprises alike rely on Oblicore’s business-focused, top-down approach to maintain compliance with SLAs, to increase customer retention and acquisition, and to keep critical business processes running smoothly. Headquartered in Cambridge, Massachusetts with offices across the U.S., Europe, Asia and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit http://www.oblicore.com.
