Press Releases : 2006
Oblicore to Host Webinar on Measuring the ROI of ITIL Best Practices
Oblicore and Third Sky to Discuss the Business Case for Adopting ITIL
CAMBRIDGE, Mass. - August 21, 2006 - Oblicore, a leading provider of Service Level Management software and best practices, and Third Sky, the leading full service provide for your ITIL implementation, from education, to process consulting, to technology implementation, today announced that registration is open for the company's upcoming webinar entitled, Best Practices for Measuring the ROI of ITIL. Scheduled for Thursday, August 24 at 11 a.m. EDT, the webinar will show participants how to leverage corporate data in order to assess the effectiveness of ITIL. In addition, participants will learn how to measure and analyze metrics in line with the ITIL framework and how to automate the process through technology.
ITIL, the Information Technology Infrastructure Library, has become the global standard for IT service management. Today, organizations should be asking the following questions: What is the business case for adopting ITIL? How do you measure the business value created by ITIL implementation? And how can technology enable these measurements within the organization?
Erik Hille, director of product marketing, at Oblicore will explain how technology can be used to enhance and improve the measurement of ROI and compliance with ITIL. He will show real-world examples of ROI metrics by introducing participants to Oblicore's flagship product Oblicore Guarantee™, a tool that automates the monitoring, management and reporting of SLAs, outsourcing contracts and IT-centric business processes. Reginald Lo, vice president of Third Sky, will share instructions and details on how to define, track and correlate metrics to measure IT service quality and bridge the business and IT communications gap.
As a whole, participants will walk away with the knowledge of how ITIL defines metrics to measure performance against the customer experience and how to set the processes for defining IT services. Additionally, participants will have the opportunity to engage in an open Q&A session with both Hille and Lo for further understanding of ITIL.
About Third Sky
Third Sky is a consulting firm dedicated to helping companies improve the efficiency, security, and management of their IT organizations by utilizing marketing leading technologies and best-practice, standards-based consulting. We deliver these benefits by using the global standard for IT Service Management, the Information Technology Infrastructure Library (ITIL). For more information, check out the Third Sky web site.
About Oblicore
Oblicore is the leading Service Level Management software provider dedicated to delivering service level management, business service management and sourcing management solutions that drive business success. The company's flagship product, Oblicore Guarantee™, is leveraged by blue-chip customers around the world, ensuring critical IT-powered business processes are delivered in a manner that is compliant and predictable reducing costs, improving operational performance and increasing shareholder value. Both service providers and enterprises alike rely on Oblicore's business-focused, top-down approach to maintain compliance with SLAs, increase customer retention and acquisition and keep critical business processes running smoothly. Headquartered in Cambridge, Massachusetts, with offices across the U.S., Europe, Asia and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit us at : http://www.oblicore.com.
