Oblicore to Host Service Level Management and Reporting Best Practices Webinar

Oblicore Experts to Share Valuable Insights Gathered from Customer Discussions and Direct Field Experience

CAMBRIDGE, Mass. - July 21, 2006 - Oblicore, a leading provider of Service Level Management software and best practices, today announced that registration is open for the company's upcoming webinar entitled, Best Practices in Service Level Management and Reporting. The webinar is scheduled for Wednesday, July 26, at 11 a.m. EDT and will provide participants with insights and best practices on service level agreement (SLA) management and reporting and the benefits of automating the SLA process.

Service Level Management (SDM) is an ongoing challenge for today's leading global service providers as they face pressures to reduce the cost of service delivery, maintain compliance, increase customer retention and acquisition, and keep critical business processes operating at the required performance levels. In light of these issues, the webinar will serve to deliver participants best practices to help in their decision making.

Specifically, experts from Oblicore will provide participants with insights learned from the field and its customers on how to:

• Face key issues affecting the delivery of IT services to internal or external customers
• Avoid major pitfalls in implementing Service Level Management strategies
• Implement strategies for enhancing service levels and better meeting business needs
• Facilitate executive buy-in by proving quality of services delivered
• Overcome challenges of manual SLA monitoring and reporting
• Gain operational efficiency through automated SLA management
• Monitor and track SLAs to reduce corporate risk and exposure

Additionally, participants will receive an in-depth demonstration of the ITIL-based SDM capabilities of Oblicore Guarantee!", a tool that automates the monitoring, management and reporting of SLAs, outsourcing contracts and IT-centric business processes. Afterward, participants will have the opportunity to engage in an open Q&A session.

About Oblicore

Oblicore is a leading Service Level Management software provider dedicated to delivering service-level management, business service management and sourcing management solutions that drive business success. The company's flagship product, Oblicore Guarantee, is leveraged by blue-chip customers around the world, ensuring critical IT-powered business processes are delivered in a manner that is compliant and predictable reducing costs, improving operational performance and increasing shareholder value. Both service providers and enterprises alike rely on Oblicore's business-focused, top-down approach to maintain compliance with SLAs, to increase customer retention and acquisition and to keep critical business processes running smoothly. Headquartered in Cambridge, Massachusetts with offices across the U.S., Europe, Asia and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit http://www.oblicore.com.