Press Releases : 2006
Oblicore, Pink Elephant to Host ITIL Service Delivery Best Practices Webinar
300+ Pre-Registered for June 29 Session to Receive Insights from ITIL Best Practices Leaders
CAMBRIDGE, Mass. - June 28, 2006 - Oblicore, a leading provider of Service Level Management software and best practices, today announced the launch of Oblicore Contract Center!" and Oblicore Guarantee!" 3.5. Oblicore Contract Center is a new Web-based service catalog and contract management product that streamlines the definition and management of IT-enabled services and service contracts. Oblicore Guarantee 3.5, the latest release of the company's flagship offering, includes integration and reporting enhancements that promote broader and deeper deployment, while lowering total cost of ownership.
Organizations from around the world have adopted ITIL in varying degrees to implement best practices in Systems Management, Security Management, Asset Management and also Service Level Management. Oblicore executives Steve Piper and Rodney Bridgman will join Pink Elephant Managing Consultant Laurie Dolan to provide practical insights into implementing ITIL-based Service Level Management with best practices on how to:
- Monitor IT at the service level rather than the component level;
- Create an IT service catalog and standardize service offerings;
- Automate the management and reporting of service level agreements (SLAs), operating level agreements (OLAs) and underpinning contracts; and
- Proactively resolve service issues before service agreements are breached.
Participants will also receive useful tips, tools and advice for successfully adopting ITIL best practices and will have an opportunity to ask questions during an open Q&A exchange. In addition, the webinar will feature an in-depth demonstration of the ITIL-based Service Level Management capabilities of Oblicore Guarantee, a tool that automates the monitoring, management, and reporting of SLAs, outsourcing contracts and IT-centric business processes.
About Pink Elephant
Pink Elephant is the world leader in IT management best practices, offering conference, education and consulting services to public and private businesses globally, and many listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the Information Technology Infrastructure Library (ITIL). For more information, please visit http://www.pinkelephant.com/en-US/AboutPink/.
About Oblicore
Oblicore is the leading Service Level Management software provider dedicated to delivering service-level management, business service management and sourcing management solutions that drive business success. The company's flagship product, Oblicore Guarantee!", is leveraged by blue-chip customers around the world, ensuring critical IT-powered business processes are delivered in a manner that is compliant and predictable reducing costs, improving operational performance and increasing shareholder value. Both service providers and enterprises alike rely on Oblicore's business-focused, top-down approach to maintain compliance with SLAs, to increase customer retention and acquisition, and to keep critical business processes running smoothly. Headquartered in Cambridge, Massachusetts with offices across the U.S., Europe, Asia and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit http://www.oblicore.com.
