Oblicore reaches $10 billion milestone in helping customers manage outsourcing contracts worldwide

Leading Global Enterprises Rely on Oblicore Guarantee to Automate Service Monitoring, Management and Reporting – Boosting Compliance and Cost Savings

GARTNER OUTSOURCING SUMMIT, ORLANDO, April 3, 2006 - Oblicore, a leading provider of Service Level Management software and best practices, today announced at the Gartner Outsourcing Summit in Orlando that a number of the world’s leading service providers, including BT, Cable & Wireless and T-Systems, are successfully reducing the cost and effort of managing over $10 billion in outsourcing contracts with their customers using Oblicore Guarantee. Facing increasing competitive pressure and customer demands for greater visibility into service compliance, a growing number of global outsourcers have deployed Oblicore’s Service Level Management software to help them track, manage and automate their service delivery processes.  

“Service Level Management is at the heart of everything we do – we’re always looking for ways to improve,” said Nigel Grimsey, service support manager, Cable & Wireless. “Using Oblicore Guarantee, Cable & Wireless is proactively managing service level compliance for a number of complex, multi-million pound outsourcing contracts, realizing measurable improvements in customer service, availability and operating results.”

With most outsourcing contracts governed by service level agreements (SLAs) that impose penalties for underperformance, service providers must have the means of proactively monitoring services to ensure compliance. Service providers are also being pressed to provide customers with greater visibility into service delivery, helping overcome billing concerns, mitigate the business impact of service disruptions and comply with Sarbanes-Oxley reporting requirements.

To address these challenges, Cable & Wireless and other leading global outsourcers, including two of the world’s 10 largest IT service providers, rely on Oblicore Guarantee. The number of service providers licensing Oblicore’s software has more than doubled over the past 12 months.

“Outsourcers need a window into service delivery, showing them at any moment how the services they deliver correspond with the agreements they’ve made,” said Jack Freker, CEO of Oblicore. “With billions of dollars riding on contracts, outsourcers can no longer depend on best-effort service delivery. Oblicore Guarantee provides an unmatched level of visibility into service performance, giving our customers the control and confidence they need to effectively manage over $10 billion of their assets.”

About Oblicore

Oblicore is the leading Service Level Management software provider dedicated to delivering SLM, BSM and Sourcing Management solutions that drive business success. The company’s flagship product, Oblicore Guarantee, is leveraged by blue chip customers around the world, ensuring critical IT-powered business processes are delivered in a manner that is compliant and predictable—reducing costs, improving operational performance and increasing shareholder value. Both service providers and enterprises alike rely on Oblicore’s business-focused, top-down approach to maintain compliance with SLAs, to increase customer retention and acquisition, and to keep critical business processes running smoothly.  Headquartered in Columbia, Maryland, with offices across the U.S., Europe, Asia and Israel, Oblicore is backed by a strong, global investor base. For more information, please visit http://www.oblicore.com.