Press Releases : 2007
Oblicore Named a Leading Business Service Management Provider by Independent Research Firm
Report Reviews Oblicore Guarantee™ Service Delivery Business Impact, Data Management and Reporting Features
CAMBRIDGE, Mass., April 10, 2007 – Oblicore, a leading provider of Service Level Management software, today announced that the company was cited as a leader in the Q1 2007 Forrester Wave Report, “Business Service Management.” In this evaluation with 26 separate criteria, Oblicore’s top scores were for service catalog management, end-to-end monitoring, geographic presence and cost.
Oblicore is proud of Oblicore Guarantee’s capabilities to evaluate actual service performance against contractual agreements through the product’s complete top-down view of individual service offerings and all associated supporting infrastructure elements. In the report, Oblicore received top scores for a wide range of criteria including, business metrics monitoring, root-cause and business-impact analysis and unified product architecture.
The Forrester Wave report states, “Oblicore has a unique approach to end-to-end monitoring, which is necessary for a business service. Its Aggregation and Correlation Engine (ACE) monitors performance against contractual obligations, which are received from many sources across the IT infrastructure.”
“We are honored to be recognized by Forrester Research as a leading vendor in the Business Service Management space,” said Bernd Leger, vice president, Oblicore. “Our enterprise and service provider customers have achieved dramatic gains in productivity and efficiency in business service management by implementing Oblicore Guarantee as the backbone of their strategic service delivery initiatives. As companies continue to transition from an IT-centric to a business-centric viewpoint of service delivery, Oblicore provides actionable real-time information on the performance of IT and business services.”
Other Oblicore Guarantee core capabilities are:
- Root-Cause and Business Impact Analysis – “Oblicore Guarantee's reporting engine leverages drill-down capabilities that enable companies to rapidly diagnose problems when they occur. This ‘breach root cause analysis’ capability is used to diagnose issues with contracted services that are underperforming against their service delivery agreements. In addition, Oblicore Guarantee's business impact analysis capabilities enable companies to predict which services will be out of service and what the financial implications will be. Based on the tied but flexible link of the service delivery CMDB to the business metrics, users can run ‘What if analysis’ scenarios and predict contract revenue and service level.”
- Financial Management – Oblicore Guarantee contains a financial management module with business impact financial metrics that allows users to understand and evaluate all underlying costs associated with the delivery of a service. Should current costs escalate or service usage falter, a user can quickly pinpoint the cause to resolve the issue. In addition, this module allows users to better forecast future service usage and project associated costs to more intelligently plan for business growth.
- Mapping of all Complex SLA Interdependencies – Users can graphically visualize all inter-relationships between customers, enterprises and service providers detailed in contracts, SLA goals and infrastructure elements to efficiently perform real-time root-cause analysis and determine the resulting full business impact on the service delivery chain. Such features are especially beneficial for IT managers supervising multiple service level agreements in a multisourcing environment. According to the Forrester Wave report, “The chances of issues and problems are great, but Oblicore Guarantee brings order and logic to this picture.
- Reporting and Analytics – Oblicore Guarantee uses business service metrics to evaluate service level management data collected from across the IT infrastructure. Users can generate ad hoc or scheduled reports on service performance levels. Different mapping views and data reports can be developed based on the user’s preference and role within the organization. Such intelligent reporting builds alerts into the underlying infrastructure based on the specific organization’s pre-established service delivery business obligations.
About Oblicore
Oblicore is the leading provider of Service Level Management software. The company’s flagship product, Oblicore GuaranteeTM, automates, activates, and accelerates the monitoring, reporting, and management of all business technology service level agreements and service delivery for enterprises and service providers. An enabler of business management, Oblicore Guarantee allows organizations to understand the cost implications of service delivery agreements – in real time – for penalties, rewards, and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across business and technology infrastructure from one solution.
Oblicore’s software solutions are leveraged by both service providers and global 1200 enterprises, such as ABN Amro, BT, Cable & Wireless, E.ON, France Telecom, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with business objectives. Oblicore is headquartered in Cambridge, Mass. offices across North America, Europe, and Asia Pacific. For more information, please visit www.oblicore.com.
