Press Releases : 2007
Oblicore Granted Patent for Analyzing and Coordinating Service Level Agreements
U.S. and International Patents Extend Technology Leadership in Service Level Management Market
CAMBRIDGE, Mass., February 20, 2007 – Oblicore, the leading provider of Service Level Management software, today announced it has been granted a U.S. Patent and a World Intellectual Property Organization Patent for analyzing and coordinating service level agreements (SLAs) for service providers. Oblicore’s U.S. Patent No. 6,925,493 and International Patent WO/2002/044832 describe how service providers can leverage Oblicore’s solutions to set up customized service level agreements with customers, and monitor, modify and control all aspects of these agreements, including billing, sales, customer relation management, customer support and quality of service.
Oblicore’s Aggregation and Correlation Engine (ACETM) Technology enables companies to monitor actual performance against contractual obligations. Using a top-down, business-focused approach to combining and comparing performance data against service delivery agreements, ACE™ is agnostic to the structure of underlying data sources and the frequency of data events. As a result organizations are able to:
- Integrate multiple data sources into the calculation of a single metric,
- Dynamically link infrastructure resources to business obligations,
- Incorporate infrastructure and contractual changes and other changes to the calculation of the key performance indicator (KPI) over time,
- Recalculate historical performance based on these changes,
- Maintain data integrity, even when recalculations are made, and
- Simulate calculations to improve source system quality feeds.
As a result, organizations are able to manage service delivery more productively; improve customer acquisition, satisfaction and retention; improve corporate governance and reduce business risk.
“Our top-down approach to service delivery, combined with our Aggregation and Correlation Engine (ACE™) Technology as well as our advanced business logic for Service Level Management are the backbone of Service Level Management processes in some of the world’s largest organizations,” said Noga Perry, vice president of engineering. “Our infrastructure-agnostic approach to helping companies obtain complete visibility into the business impact of their service level agreements has been proven beneficial in over 70 large-scale engagements with Global 1200 and large service providers.”
About Oblicore
Oblicore is the leading provider of Service Level Management software. Our flagship product, Oblicore Guarantee™, automates, activates, and accelerates the monitoring, reporting, and management of all business technology service level agreements and service delivery for enterprises and service providers. An enabler of business management, Oblicore Guarantee™ allows organizations to understand the cost implications of service delivery agreements – in real time – for penalties, rewards, and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across business and technology infrastructure from one solution.
Oblicore’s software solutions are leveraged by both service providers and global 1200 enterprises, such as ABN Amro, BT, Cable & Wireless, E.ON, France Telecom, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with business objectives. Oblicore is headquartered in Cambridge, Massachusetts, with offices across North America, Europe, and Asia Pacific. For more information, please visit http://www.oblicore.com.
