Multi-Sourcing Management

Accurately Monitor Supplier Performance

• Self-service, online supplier-customer reporting framework creates an accurate, trusted analysis of current performance for your suppliers
• Rapid, ad-hoc reports enable ongoing analysis of supplier delivery
• Oblicore Guarantee's leading edge dashboard provides simultaneous information about both suppliers' current performance and predicted end-of-period performance against contracted obligations.

Reduce Vendor Disputes and build Trusted Vendor Relationships

The common reporting framework between your organization and your suppliers reduces discussions about performance against contractual obligation and build a more trusting supplier relationship.

Proactive Penalty Recovery

Up-to-the minute penalty reporting ensures that you have  an accurate accounting of penalties owed to your organization.

Leverage your Existing Investment

Oblicore’s infrastructure agnostic data adapters enable your organization to gather from existing infrastructure components, monitoring tools and applications. No change to underlying data sources or systems is required.

Map Service Level Obligations to Your Operating Environment

• Custom catalog definition enables the company to rapidly establish new service catalog elements ensuring the existing standards adapt with the company.
• Business logic templates enhance productivity and enable the company to leverage previous work.
• Integral, advanced business logic enables individual service component events to be leveraged into meaningful information that helps the organization run its business.

Increase Reporting Productivity while Improving Accuracy

Oblicore Guarantee’s unique Aggregation & Correlation Engine (ACE™) enables companies to monitor actual performance against contractual obligations and removes the need to manually collect data for service level reporting.

Increase Productivity for Service Level Management

• Contract and SLA templates enable your company to rapidly define contracts for governing service delivery and metrics for quantifying it.
• Native service catalog standardizes the services that your organization offers and enhances productivity around service level authoring and maintenance.

Internal Operations

Effectively Manage Your Service Level Operations

• Business impact analysis enables companies to predict where service levels will under-perform, how much it is likely to “cost” and what the likely cause is.  Companies are be empowered to take corrective action and avoid the service breach.
• Drill down capabilities and root cause analysis enable companies to rapidly identify and rectify problems causing service violations.
• Real time alerts provide up to the minute information about performance and breaches, and give instant notification to reversible and irreversible service level violations
• Current and contractualperformance views provide the ability to simultaneously understand how contractual obligations are performing right now and how they will perform at the end of the obligation period.

Leverage Domain Expertise and Best Practices

Oblicore Guarantee’s alignment of our service catalog to best practice standards (e.g., ITIL) for service level management enables companies to leverage these standards to service delivery operations.

Right-Source your Service Levels

Visibility to current performance enables your organization to allocate just the right amount of resources to a particular obligation without overspending

Ensure Compliance with Governance Frameworks

Strong governance capabilities enable adherence to standard frameworks like CobiT and ensure that corporate performance meets governing standards.

Reduce Dispute over IT Performance

The common reporting framework between your organization and the operating units that consume your services reduces discussions about service level performance builds a more creates accountability for your ongoing IT operations.

Leverage your Existing Investment

Oblicore’s infrastructure agnostic data adapters enable your organization to gather from existing infrastructure components, monitoring tools and applications. No change to underlying data sources or systems is required.

Improve Trust with Your Service Consumers

• Self-service, online supplier-customer reporting framework creates an accurate, trusted analysis of current performance for your suppliers
• Rapid, ad-hoc reports enable ongoing analysis of supplier delivery
• The dashboard provides real time service supplier information.

Increase Reporting Productivity while Improving Accuracy

Oblicore Guarantee’s unique Aggregation & Correlation Engine (ACE™) enables companies to monitor actual performance against contractual obligations and removes the need to manually collect data for service level reporting.

Map Service Level Obligations to Your Operating Environment

• Custom catalog definition enables the company to rapidly establish new service catalog elements ensuring the existing standards adapt with the company.
• Business logic templates enhance productivity and enable the company to leverage previous work.
• Integral, advanced business logic enables individual service component events to be leveraged into meaningful information that helps the organization run its business.

Increase Productivity for Service Level Management

• Contract and SLA templates enable your company to rapidly define contracts for governing service delivery and metrics for quantifying it.
• Native service catalog standardizes the services that your organization offers and enhances productivity around service level authoring and maintenance.

Proactive Penalty Prediction and Avoidance

Predictive reporting and breach root cause analysis give visibility to anticipated penalties, their underlying causes and potential remedies.

Manage Service Level Contracts Efficiently

• Workflow capabilities enable the organization to establish approval workflows for contracts and performance agreements.
• Life-Cycle capabilities for SLA contracts enable rapid changes but version control protects the audit trail.
• Contract repository enables users to store all contract and service offering information in a centralized area making it easier for users to leverage this information through an intuitive interface.

Gain Control of Service Management Changes and Transitions

• Native service portfolio and service catalog grant visibility to current status of live services and services in transition
• Service catalog standardizes your organizational service offerings and enhances productivity around service creation and revision.
• Workflow capabilities enable the organization to establish approval workflows for service definitions
• Service Life-Cycle capabilities enable rapid changes but version control protects the audit trail.

Service Providers

Reduce Customer Dispute, Improve Customer Retention and Reduce Litigation Risk

The common reporting framework between your organization and your customers reduces discussions about performance against contractual obligation, builds a more trusting relationship, reduces the likelihood of customer churn and reduces litigation risk.

Improve Trust with Your Customers

• Self-service, online supplier-customer reporting framework creates an accurate, trusted analysis of current performance for your suppliers
• Rapid, ad-hoc reports enable ongoing analysis of supplier delivery
• The dashboard provides real time service supplier information.

Manage Service Level Contracts Efficiently

• Workflow capabilities enable the organization to establish approval workflows for contracts and performance agreements.
• Life-Cycle capabilities for SLA contracts enable rapid changes but version control protects the audit trail.
• Contract repository enables users to store all contract and service offering information in a centralized area making it easier for users to leverage this information through an intuitive interface.

Improve Accountability Relative to Competition

Enhancing your service level agreements with the assurances provided by Oblicore Guarantee enhances your organization’s ability to close new business relative to your competition

Effectively Manage Your Service Level Management Operations

• Business impact analysis enables companies to predict where service levels will under-perform, how much it is likely to “cost” and what the likely cause is.  Companies are be empowered to take corrective action and avoid the service breach.
• Drill down capabilities and root cause analysis enable companies to rapidly identify and rectify problems causing service violations.
• Real time alerts provide up to the minute information about performance and breaches, and give instant notification to reversible and irreversible service level violations.
• Current and contractual performance views provide the ability to simultaneously understand how contractual obligations are performing right now and how they will perform at the end of the obligation period.

Leverage Domain Expertise and Best Practices

Oblicore Guarantee’s alignment of our service catalog to best practice standards (e.g., ITIL) for service level management enables companies to leverage these standards to service management operations.

Proactive Penalty Prediction and Avoidance

Predictive reporting and breach root cause analysis give visibility to anticipated penalties, their underlying causes and potential remedies.

Leverage your Existing Investment

Oblicore’s infrastructure agnostic data adapters enable your organization to gather from existing infrastructure components, monitoring tools and applications. No change to underlying data sources or systems is required.

Increase Productivity for Service Level Management

• Contract and SLA templates enable your company to rapidly define contracts for governing service delivery and metrics for quantifying it.
• Native service catalog standardizes the services that your organization offers and enhances productivity around service level authoring and maintenance.

Right-Source your Service Levels

Visibility to current performance enables your organization to allocate just the right amount of resources to a particular obligation without overspending

Increase Reporting Productivity while Improving Accuracy

Oblicore Guarantee’s unique Aggregation & Correlation Engine (ACE™) enables companies to monitor actual performance against contractual obligations and removes the need to manually collect data for service management reporting.

Map Service Obligations to Your Operating Environment

• Custom catalog definition enables the company to rapidly establish new service catalog elements ensuring the existing standards adapt with the company.
• Business logic templates enhance productivity and enable the company to leverage previous work.
• Integral, advanced business logic enables individual service component events to be leveraged into meaningful information that helps the organization run its business.