Benefits & Features : Outsourcing Management

Multi-Sourcing Management

Accurately Monitor Supplier Performance

• The self-service, online supplier-customer reporting framework creates an accurate, trusted analysis of current performance for your suppliers
• Rapid, ad-hoc reports enable ongoing analysis of supplier delivery
• The dashboard provides real-time service supplier information.

Reduce Vendor Disputes and build Trusted Vendor Relationships

The common reporting framework between your organization and your suppliers reduces discussions about performance against contractual obligation and builds a more trusting supplier relationship.

Proactive Penalty Recovery

Up-to-the minute penalty reporting ensures that you have an accurate accounting of penalties owed to your organization.

Leverage your Existing Investment

Oblicore’s infrastructure agnostic data adapters enable your organization to gather from existing infrastructure components, monitoring tools and applications. No change to underlying data sources or systems is required.

Map Service Level Obligations to Your Operating Environment

• Custom catalog definition enables the company to rapidly establish new service catalog elements ensuring the existing standards adapt with the company.
• Business logic templates enhance productivity and enable the company to leverage previous work.
• Integral, advanced business logic enables individual service component events to be leveraged into meaningful information that helps the organization run its business.

Increase Reporting Productivity while Improving Accuracy

Oblicore Guarantee’s unique Aggregation & Correlation Engine (ACE™) enables companies to monitor actual performance against contractual obligations and removes the need to manually collect data for service level reporting.

Increase Productivity for Service Level Management

• Contract and SLA templates enable your company to rapidly define contracts for governing service delivery and metrics for quantifying it.
• Native service catalog standardizes the services that your organization offers and enhances productivity around service level authoring and maintenance.