Guarantee Service Catalog Center

To strategically align the business with the IT department and optimize the value of service offerings, many organizations are implementing ITIL based service catalogs. 

Guarantee™ Service Catalog Center provides your company with a single source of all agreed customer-focused services and ensures that all service information contained reflects accuracy, consistency and availability for a well defined, business oriented Service Portfolio and Service Catalog. 

Service Catalog Center goes beyond authoring services and leverages Oblicore Guarantee’s Service Catalog and Contract Management capabilities to enable your company to more rapidly create service level agreements (SLAs) as well as track and manage changes over time. 

With Guarantee Service Catalog Center, you can: 

• Define and standardize current service offerings through an ITIL-based Service Catalog
• Create standardized SLAs using pre-defined service templates
• Manage SLAs throughout their contract lifecycle and status
• Reduce mountains of paper by providing an organized, structured way to store and manage services and SLAs
• Produce meaningful reports on your SLAs, OLAs and other service agreements

With the proper foundation in place, the business will leverage clear, concise information and effectively manage services from both the business and the IT aspect. Guarantee Service Catalog Center gives an organization the tools it needs to consolidate service offerings into a Service Catalog, standardize SLAs using “best practice” templates and manage SLAs throughout the service and contract lifecycles. And when your organization is ready to graduate to a full-blown Service Level Management system, you can leverage your efforts without reinstituting the contract structure.