Guarantee Service Catalog Management

In order to strategically align the business with the IT department and optimize the value of their service offerings, many organizations are implementing ITIL-based service catalogs.

Guarantee^™ Service Catalog Management provides your company with a central source for all IT and business services. It ensures that service information is accurate, consistent and available to manage your business.

Service Catalog Management goes beyond service authoring and leverages the contract management and service level management capabilities of Oblicore Guarantee^™ to enable your company to more rapidly create underpinning contracts (UPCs), operational level agreements (OLAs), and service level agreements (SLAs) as well as track and manage changes over time.

With Guarantee Service Catalog Management, you can:

• Define and standardize current service offerings through an ITIL-based service catalog
• Create standardized SLAs using out-of-the-box pre-defined ITIL-based content
• Accurately report on your SLAs, OLAs and UPCs with increased insight and processes transparency
• Manage SLAs throughout their contract lifecycle and status
• Reduce mountains of paper by providing an organized, structured way to store and manage services and SLAs

With the proper foundation in place, your company will leverage clear, concise information and effectively manage services from both the business and the IT aspect. Guarantee^™ Service Catalog Management gives your organization the tools it needs to consolidate service offerings into service catalogs, standardize SLAs using "best practice " templates, and manage SLAs throughout the service and contract lifecycles. And when your organization is ready to graduate to a full-blown service level management system, you can leverage your efforts without reinstituting the contract structure.