Guarantee Service Level Center

Guarantee^™ Service Level Center enables companies to streamline the entire process for assembling the service catalog, creating service level agreements, managing them over the contract lifecycle, and actively reporting on them to the service consumer.

With Guarantee Service Level Center, your company will significantly enhance productivity around establishing and managing SLAs, will reduce organizational risk associated with this mission critical process and will create a framework of trust between the service provider and service consumer. With Guarantee Service Level Center, service level managers are empowered to focus on critical business decisions rather than the minutiae of creating new service level contracts, manually collecting data, handling data exceptions and correlating to external events, and reporting to customers in a timely way.

Oblicore’s software solutions are leveraged by both service providers and global 1200 enterprises, such as ABN Amro, BT, Cable & Wireless, E.ON, France Telecom, Lufthansa Systems, Siemens Medical Solutions and T-Systems.  Learn more regarding Oblicore customers.