Guarantee Service Level Management
Guarantee™ Service Level Management enables your company to streamline the assembly of your service catalog and creation of service level agreements. It helps you manage your contracts over their lifecycle and actively report on them to the service consumer.
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The Guarantee Quick Start Package has everything you need to quickly establish Service Level Management.
Guarantee Service Level Management’s contract creation wizard streamlines the composition of SLAs with configurable pre-defined content, and it reduces organizational risk by promoting standardization and reuse of contracts. Guarantee Service Level Management also enhances your company’s data collection and service level reporting. It automates the processes of collecting data, comparing data from multiple sources, managing exceptions, and reporting on performance. With Guarantee Service Level Management, the minutiae of creating new SLAs is simplified, collecting and correlating data is automated, and reporting to customers is easier. Our software empowers managers to shift their focus from the minor details of SLM to critical business decisions.
Oblicore’s software solutions are leveraged by both service providers and global 1200 enterprises, such as AT&T, ABN Amro, British Telecom, Cable & Wireless, Chrysler, E.ON, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems. Learn more about Oblicore customers.
Oblicore's unique approach is both interesting and promising."