Automate

• Service Level Management, Monitoring & Reporting With Oblicore Guarantee, an organization is able to manage and improve service performance by creating accountability to the services provided, aligning service performance to contracted obligations, and establishing a collaborative environment for monitoring and reporting service performance.  Your organization will enhance service delivery productivity as Oblicore Guarantee enhances your ability to capture performance targets, define how these targets will be measured, monitor service performance against these targets in real time, take proactive action based on visibility to this performance, and automate performance reporting between the service provider and the service consumer. 
• Standardization Oblicore Guarantee leverages standardization to enhance your organization’s service delivery productivity. The focus on standards-based catalogs and reusable service offerings enables the organization to reduce service delivery costs and risk, improve service quality and increase revenue by refining the IT service portfolio.  Catalogs and templates enable the solution to leverage service delivery best practices (e.g., ITIL), industry frameworks (e.g., eTOM) and compliance requirements (e.g., HIPAA, Sarbanes Oxley).

Activate

• Business and SLA expertise Based on enterprise class implementations with over 70 customers in Global 1200 enterprises and service providers and over thousands of service delivery agreements, Oblicore is the domain expert in Service Level Management.  This expertise is reflected our knowledgeable professional services staff, support staff that is committed to our customer’s success, and, within Oblicore Guarantee, hundreds of predefined service catalogs, contract templates, and business logic templates.  With Oblicore’s expertise working for you, your organization will better manage insourced and outsourced services delivered to your internal and external customers.
• Linkage of Operational Performance and Contractual Obligation With the capability to manage any combination of outside suppliers, enterprise services, internal business units and external customers, Oblicore Guarantee gives your company the ability to model your entire end-to-end service delivery chain. Oblicore Guarantee’s unique aggregation and correlation engine (ACE™) enables companies to monitor actual performance against contractual obligations, and the solution’s comprehensive, top-down approach leverages advanced business logic that correlates information from multiple data sources into comprehensive service level performance indicators.

Accerlerate

• Business Benefits Oblicore Guarantee enables your organization to realize rapid, tangible business benefit.  By implementing Oblicore Guarantee, your company will be able to reduce the costs of managing your IT and business operations, improve customer satisfaction and retention, increase company profitability and revenue, and reduce the risk of business operations.  Oblicore Guarantee’s rapid deployment ensures that your company will realize these business benefits in a short timeframe and ensure an immediate ROI.
• Business Management Enablement from Service Delivery Oblicore Guarantee gives your organization the capability to manage and visualize dependencies across the end-to-end service delivery chain.  Whether the services your organization offers are made up of internal components or outsourced contracts, you will be able to understand the impact of these components on your service delivery.  Oblicore Guarantee also enables your company to communicate service performance in both technical terms for technical consumers, and business terms for non-technical business consumers.  Both your business executives and your IT consumers will have the tools they need to run their business and understand the business impact for services that your organization provides.