http://www.oblicore.com/resources/index.php Collection of Oblicore Product and Resource Library updates. en-us Tues, 08 Apr 2008 08:00:00 EST Tues, 08 Apr 2008 08:00:00 EST none- manual webmaster@oblicore.com Read how Oblicore Guarantee ranked against competitors for Software Contract Management (SCM) http://www.oblicore.com/resources/analyst_reports.php http://www.oblicore.com/resources/analyst_reports.php Mon, 14 Jan 2008 08:00:00 EST Ptak, Noel and Associates provides a detailed commentary on the new capabilities of Oblicore Guarantee™ 4.0 http://www.oblicore.com/resources/analyst_reports.php http://www.oblicore.com/resources/analyst_reports.php Mon, 12 Mar 2007 08:00:00 EST Read this detailed evaluation of Oblicore Guarantee™ 4.0 by Enterprise Management Associates http://www.oblicore.com/resources/analyst_reports.php http://www.oblicore.com/resources/analyst_reports.php Mon, 12 Mar 2007 08:00:00 EST Find out how IT Service Management has moved to support business requirements, which reports should you expect and obtain from your system and how to set up your service catalogues. Lisa Erickson-Harris from Enterprise Management Associates provides answers to these questions. The Webinar also features the new Oblicore Guarantee™ 4.0. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Thu, 01 Feb 2007 08:00:00 EST Welcome to ITIL V3. Here you will discover the improvements of version three that enable business outcomes. V3 has expanded the need for IT and the Business to not only be aligned but to move toward IT and Business integration. Read about the additional processes, enhanced processes new functions and two new focuses around Service Strategy and Continual Service Improvement. http://www.oblicore.com/resources/white_papers.php http://www.oblicore.com/resources/white_papers.php Tues, 08 Apr 2008 08:00:00 EST To ensure success, companies are increasingly actively implementing performance measurement systems to manage the multitude of outsourcing service providers. This white paper explains how service delivery management plays a centralized role sourcing management to help organizations create competitive advantage. http://www.oblicore.com/resources/white_papers.php http://www.oblicore.com/resources/white_papers.php Mon, 01 Jan 2007 08:00:00 EST This white paper explores how organizations are extending their IT-centric view of service delivery and embracing a more business-centric, business management view. http://www.oblicore.com/resources/white_papers.php http://www.oblicore.com/resources/white_papers.php Mon, 01 Jan 2007 08:00:00 EST The IT Infrastructure Library, or ITIL, is sweeping the globe. Enterprises and service providers are adopting ITIL to establish best practices in IT service delivery. Learn how ITIL plays a strategic role in every Oblicore implementation. http://www.oblicore.com/resources/white_papers.php http://www.oblicore.com/resources/white_papers.php Mon, 01 Jan 2007 08:00:00 EST This white paper summarizes the findings of Oblicore's 4th annual SLA survey, conducted in 2007. It depicts key trends in the use of SLAs among both enterprises and external service providers http://www.oblicore.com/resources/white_papers.php http://www.oblicore.com/resources/white_papers.php Mon, 01 Jan 2007 08:00:00 EST Authored by Stan Lepeak, Managing Director of outsourcing consulting firm EquaTerra, this white paper describes in depth each stage of the outsourcing lifecycle and the role of managing service level performance. http://www.oblicore.com/resources/white_papers.php http://www.oblicore.com/resources/white_papers.php Mon, 01 Jan 2007 08:00:00 EST "Ignorance" is no longer an acceptable excuse in the Sarbanes-Oxley world. Publicly-held US corporations must have a handle on all business activities—even those that are outsourced. This white paper, written by outsourcing legal expert, Bill Bierce, delves into critical issues related to SOX compliance in a multi-sourcing environment. http://www.oblicore.com/resources/white_papers.php http://www.oblicore.com/resources/white_papers.php Mon, 01 Jan 2007 08:00:00 EST Read an abstract from Enterprise Management Associates' annual SLM Buyer's Guide about Oblicore Guarantee™. http://www.oblicore.com/resources/white_papers.php http://www.oblicore.com/resources/white_papers.php Mon, 01 Jan 2007 08:00:00 EST Belgacom, Belgium's leading telecom provider, implemented Oblicore Guarantee™ to monitor, manage and report on both internal and external services, achieving an impress ROI and increasing overall quality of services. http://www.oblicore.com/resources/case_studies.php http://www.oblicore.com/resources/case_studies.php Mon, 01 Jan 2007 08:00:00 EST Caisse de'Epargne, the 23rd largest bank worldwide with 54,000 employees and assets of over 700 billion, implemented Oblicore Guarantee to improve the overall consumer quality of services through measurable key performance indicators that are part of service level agreements with bank branches. http://www.oblicore.com/resources/case_studies.php http://www.oblicore.com/resources/case_studies.php Mon, 25 Feb 2008 08:00:00 EST E.ON IS is one of the leading full IT service Providers for the energy industry worldwide and a company of the E.ON Group. With E.ON sourcing IT services from third-party providers, E.ON IS selected Oblicore Guarantee™ to maximize service level performance and allow its customers to gain transparency into IT service delivery. http://www.oblicore.com/resources/case_studies.php http://www.oblicore.com/resources/case_studies.php Mon, 01 Jan 2007 08:00:00 EST ING, one of the largest financial institutions in the world, selected Oblicore to provide complete "transparency" of service level delivery and to increase the overall quality of services delivered. http://www.oblicore.com/resources/case_studies.php http://www.oblicore.com/resources/case_studies.php Mon, 01 Jan 2007 08:00:00 EST Landesbank Baden-Württemberg, a German bank with over $320 billion in assets, adopted Oblicore Guarantee™ to cut down on SLA report delivery time and to gain new efficiencies in monitoring service level performance. http://www.oblicore.com/resources/case_studies.php http://www.oblicore.com/resources/case_studies.php Mon, 01 Jan 2007 08:00:00 EST Lufthansa Systems is one of the world’s leading IT service providers for the airline and aviation industry with around 4,550 employees and offices in 17 countries. Lufthansa deployed Oblicore Guarantee™ to manage over 75 contracts with its customers encompassing 750 SLAs. http://www.oblicore.com/resources/case_studies.php http://www.oblicore.com/resources/case_studies.php Mon, 01 Jan 2007 08:00:00 EST Proximus, the leading mobile telephone operator in Belgium with over 3,000 base stations and 4,000,000 clients selected Oblicore Guarantee™ to manage service delivery performance for corporate customers based on customer-specific SLAs. http://www.oblicore.com/resources/case_studies.php http://www.oblicore.com/resources/case_studies.php Mon, 01 Jan 2007 08:00:00 EST Telindus, one of Belgium's leading IT service providers, selected Oblicore Guarantee™ to drastically reduce SLA report delivery time and gain a competitive advantage in the industry. http://www.oblicore.com/resources/case_studies.php http://www.oblicore.com/resources/case_studies.php Mon, 01 Jan 2007 08:00:00 EST TDS, a successful application hosting and IT consulting company based in Germany, chose Oblicore Guarantee™ to gain insight into service level performance and to ensure "just right" service delivery. http://www.oblicore.com/resources/case_studies.php http://www.oblicore.com/resources/case_studies.php Mon, 01 Jan 2007 08:00:00 EST ABN AMRO is conquering the challenges of outsourcing management by creating visibility into the end-to-end service delivery process, actively monitoring performance against service level obligations, and better managing quality and expectations between the service provider and consumers. Find out how ABN AMRO has migrated to a multi-sourcing model to support retail and wholesale banking services. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST Join Forrester and Oblicore for an insightful discussion about how companies can use the process of service level management to drive IT alignment to business objectives. Peter O'Neill from Forrester Research will discuss how the aspirations of BSM can be achieved through a "top-down", goal based approach to defining and describing your organization's service catalog, "customer" commitments, and ongoing performance. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST The recently released ITIL V3 changes the perspective of this globally adopted best practices framework from a process orientation to a service orientation. Don’t miss this Webinar to learn best practices for implementing a service portfolio, understanding the services that you provide and measuring the value created by these services. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST In an increasingly competitive market, companies in general - and telecommunication operators in particular - must retain their customer base and demonstrate value to them. Operators are therefore taking a more customer-centric approach to managing their service offerings. In this Webinar, Mobilkom Austria Group explains how they moved to a customer-centric approach. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST This month's complimentary Webinar builds on the recent introductory Webinar, "What's New in ITIL V3 for Optimizing Service Level Management" and will provide a "deep dive" analysis of how to leverage Oblicore Guarantee to implement the new ITIL V3 components. Learn how to make the most out of your IT investments through Service Level Management. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST More and more companies are choosing VoIP as their medium for communication. But, what is the business impact if the VoIP service is down? Are you managing your VoIP or is VoIP managing you? Find out how a standardized VoIP service management can enable you to define, monitor, and report on comprehensive SLAs efficiently. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST This month's Oblicore complimentary webinar is presented jointly with Pink Elephant. We will take a drive through the new version of ITIL Version 3 and you will learn how the new V3 components can help you solve your current Service Level Management challenges. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST This month's Oblicore complimentary Webinar, featuring PA Consulting, will explain how to build an effective IT performance management framework to maximize business value - and prove it. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST This webinar provides an overview of how to successfully implement VoIP services and delivery - how to standardize a VoIP framework and offer a top down business-focused approach. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST Oblicore conducts a yearly survey on the trends in the use and management of Service Level Agreements. The report reflects changes from previous years and outlines the tendencies in the market. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST The Information Technology Insfrastructure Library (ITIL) has created a framework for Service Level Management (SLM). This webinar covers the specific areas around SLM, how you can implement them and best practice to ensure IT meets your business needs and organization goals. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST Find out how IT Service Management has moved to support business requirements, which reports should you expect and obtain from your system and how to set up your service catalogues. Lisa Erickson-Harris from Enterprise Management Associates provides answers to these questions. The Webinar also features the new Oblicore Guarantee™ 4.0. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST Companies are outsourcing both IT services and business services at an increasingly rapid rate; however, while companies may outsource IT operations and business processes, they remain responsible for the business functionality provided by the outsourced service. In addition, they are responsible for ensuring that various outsourced services together provide the required end-to end-business functionality needed by the business side of the organization. To ensure outsourcing success, companies must actively manage their supplier relationships. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST The Information Technology Infrastructure Library (ITIL), has become the global standard for IT service management. In this webinar, you will learn how to leverage your corporate data to assess the effectiveness of ITIL. Oblicore and ThirdSky will show you how to measure and analyze metrics in line with the ITIL framework and how to automate this process through technology. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST The IT Infrastructure Library, or ITIL, is sweeping the globe. Presented by Oblicore and Pink Elephant consultant, Laurie Dolan, this recorded webinar delves deep into the topic of ITIL service delivery and inherent best practices. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST Oblicore, a leading provider of service delivery management software and best practices, today announced that Erik Hille, director of product marketing, will present "Best Practices in ITIL-based Service Delivery Management," at the IT Service Management Forum (itSMF) USA 2006 conference. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST Outsourcing governance is not option. It's a mainstay and a critical part of the outsourcing process. But why do so many outsourcing projects fail? Join Oblicore and Lisa Erickson-Harris of Enterprise Management Associates to learn how you can gain new tools and strategies to maximize your outsourcing success. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST The IT Service Provider industry is extremely competitive. Join Oblicore and Nigel Grimsey of Cable and Wireless to learn how you can gain new ITIL-compliant best practices in service delivery management to gain the strategic advantages you need to compete. http://www.oblicore.com/resources/webinars.php http://www.oblicore.com/resources/webinars.php Mon, 01 Jan 2007 08:00:00 EST This four-page brochure provides a general overview of Oblicore Guarantee. It describes the product's core functionality and explores how Oblicore customers leverage Guarantee to deliver compliant, consistent and cost-effective IT and business services. http://oblicore.com/resources/data_sheets.php http://oblicore.com/resources/data_sheets.php Mon, 01 Jan 2007 08:00:00 EST This brochure provides a general overview of Guarantee Service Catalog Center. It describes how Service Catalog Center helps companies to standardize their SLAs while implementing a service catalog and gaining valuable contract reporting capabilities. http://oblicore.com/resources/data_sheets.php http://oblicore.com/resources/data_sheets.php Mon, 01 Jan 2007 08:00:00 EST This brochure provides a general overview of Guarantee Service Level Center. It describes how Service Level Center enables companies to streamline the entire process of assembling the service catalog, creating service level agreements, managing them over the contract life cycle, and actively reporting on them to the service consumer. http://oblicore.com/resources/data_sheets.php http://oblicore.com/resources/data_sheets.php Mon, 01 Jan 2007 08:00:00 EST This brochure provides a general overview of Guarantee Business Impact Center. It desribes how Business Impact Center enables companies to move beyond the day to day management of service level obligations and drive the business impact of SLM. http://oblicore.com/resources/data_sheets.php http://oblicore.com/resources/data_sheets.php Mon, 01 Jan 2007 08:00:00 EST