Case Studies
Oblicore is the world leader in Service Level Management software and best practices. To learn more about how Oblicore customers are utilizing Oblicore Guarantee™ to automate SLA management and reporting, click on any of the case studies below.
Belgacom [ 188 kb ]
Belgacom, Belgium's leading telecom provider, implemented Oblicore Guarantee™ to monitor, manage and report on both internal and external services, achieving an impress ROI and increasing overall quality of services.
Caisse [ 588 kb ]
Caisse d’Epargne, the 23rd largest bank worldwide with 54,000 employees and assets of over 700 billion, implemented Oblicore Guarantee to improve the overall consumer quality of services through measurable key performance indicators that are part of service level agreements with bank branches.
Catholic Health East [ 760 kb ]
Catholic Health East is a multi-institutional Catholic Health system with geographically diverse IT operations serving nearly 50,000 employees across eleven states. The implementation of Oblicore Guarantee™ helped the organization to standardize and centralize its service offerings for improved business and enhanced clinical agility at the system and Regional Health Corporation level.
E.ON IS [ 196 kb ]
E.ON IS is one of the leading full IT service Providers for the energy industry worldwide and a company of the E.ON Group. With E.ON sourcing IT services from third-party providers, E.ON IS selected Oblicore Guarantee™ to maximize service level performance and allow its customers to gain transparency into IT service delivery.
France Telecom [ 190 kb ]
France Telecom Group is one of the world’s leading telecommunications operators, providing integrated communications services to 130 million residential and business customers on five continents. The company provides services through several operating companies, including Orange, Wanadoo, Equant, and TP. Its combined operations make France Telecom the number-two mobile operator and provider of internet services in Europe. The investor-owned company is listed on the New York and Paris stock exchanges.
I N G [ 185 kb ]
ING, one of the largest financial institutions in the world, selected Oblicore to provide complete "transparency" of service level management and to increase the overall quality of services delivered.
L B B W [ 180 kb ]
Landesbank Baden-Württemberg, a German bank with over $320 billion in assets, adopted Oblicore Guarantee™ to cut down on SLA report delivery time and to gain new efficiencies in monitoring service level performance.
Lufthansa Systems [ 186 kb ]
Lufthansa Systems is one of the world’s leading IT service providers for the airline and aviation industry with around 4,550 employees and offices in 17 countries. Lufthansa deployed Oblicore Guarantee™ to manage over 75 contracts with its customers encompassing 750 SLAs.
Proximus Belgacom Mobile [ 195 kb ]
Proximus, the leading mobile telephone operator in Belgium with over 3,000 base stations and 4,000,000 clients selected Oblicore Guarantee™ to manage service level performance for corporate customers based on customer-specific SLAs.
Telindus [ 182 kb ]
Telindus, one of Belgium's leading IT service providers, selected Oblicore Guarantee™ to drastically reduce SLA report delivery time and gain a competitive advantage in the industry.
T D S [ 183 kb ]
TDS, a successful application hosting and IT consulting company based in Germany, chose Oblicore Guarantee™ to gain insight into service level performance and to ensure "just right" service delivery.
