Resources
Oblicore's Resource Library contains valuable information to show you how you can implement a world-class Service Level Management solution in your organization.
Learn how to slash service delivery costs, increase IT and business service availability, implement an ITIL-based service catalog and proactively monitor, manage and report on SLAs more easily than ever before. Access to materials in Oblicore's Resource Library requires registration.
From Service Level Management to Business Management [ 620 kb ]
This white paper explores how organizations are extending their IT-centric view of service delivery and embracing a more business-centric, business management view.
Sourcing Management with Oblicore Guarantee [ 620 kb ]
To ensure success, companies are increasingly actively implementing performance measurement systems to manage the multitude of outsourcing service providers. This white paper explains how Service Level Management plays a centralized role sourcing management to help organizations create competitive advantage.
France Telecom [ 190 kb ]
France Telecom, one of the largest telecom providers in the world, adopted Oblicore Guarantee to streamline SLA creation, to implement an ITIL-based service catalog and to slash SLA report creation time.
I N G [ 185 kb ]
ING, one of the largest financial institutions in the world, selected Oblicore to provide complete "transparency" of service level delivery and to increase the overall quality of services delivered.
Service Level Management for Multi-Sourcing Strategies
Companies are outsourcing both IT services and business services at an increasingly rapid rate; however, while companies may outsource IT operations and business processes, they remain responsible for the business functionality provided by the outsourced service. In addition, they are responsible for ensuring that various outsourced services together provide the required end-to end-business functionality needed by the business side of the organization. To ensure outsourcing success, companies must actively manage their supplier relationships.
Best Practices in Managing the ROI of ITIL
The IT Infrastructure Library, or ITIL, is sweeping the globe. Presented by Oblicore and Pink Elephant consultant, Laurie Dolan, this recorded webinar delves deep into the topic of ITIL service delivery and inherent best practices.
Oblicore Guarantee™ Datasheet [ 416 kb ]
This four-page brochure provides a general overview of Oblicore Guarantee. It describes the product's core functionality and explores how Oblicore customers leverage Guarantee to deliver compliant, consistent and cost-effective IT and business services.
To learn how Oblicore can help automate SLA management and reporting in your organization. please view the Oblicore Guarantee Demo
E.ON IS selected Oblicore Guarantee™ to maximize service level performance and allow its customers to gain transparency into IT service delivery.
