Technology Audit of Oblicore Guarantee 6.0 from Butler Group   [ 404 kb ]
Butler Group provides a comprehensive technology audit of Oblicore Guarantee 6.0.

Yphise's Assessment of Oblicore Guarantee   [ 456 kb ]
Read how Oblicore Guarantee ranked against competitors for Software Contract Management (SCM).

IT Vendor Management   [ 2.4 mb ]
In the context of a global recession, companies are realizing that they need to take an active role in dealing with vendor services in order to guarantee service levels are being met and ensure that business processes are cost efficient.

The Rise of Service Level Management in ITIL V3   [ 4.0 mb ]
The third volume of the Information Technology Infrastructure Library (ITIL V3) expands the role of Service Level Management (SLM) in aligning IT with the business throughout the service lifecycle.

Catholic Health East [ 760 kb ]
Catholic Health East is a multi-institutional Catholic Health system with geographically diverse IT operations serving nearly 50,000 employees across eleven states. The implementation of Oblicore Guarantee™ helped the organization to standardize and centralize its service offerings for improved business and enhanced clinical agility at the system and Regional Health Corporation level.

France Telecom [ 190 kb ]
France Telecom, one of the largest telecom providers in the world, adopted Oblicore Guarantee to streamline SLA creation, to implement an ITIL-based service catalog and to slash SLA report creation time.

Getting Started with Service Level Management: Moving Beyond Excel for Managing Service Level Agreements
Service Level Agreements (SLAs) are virtually ubiquitous processes in organizations today. They are leveraged to manage relationships with suppliers, internal business units and external customers. In addition, the term is often used to refer to managing the organizational infrastructure.

Five Easy Steps to Integrating Service Level Management with Service Request Management
You’ve recognized and understand the benefits of both a Service Level Management and Service Request Management strategy, but what are the key factors you should consider to maximize your cost effectiveness whilst increasing customer satisfaction?

IT Vendor Management Datasheet [ 445 kb ]
IT Vendor Management is imperative to any organization that purchases business or IT services from a third party.

Oblicore Guarantee™ Datasheet [ 691 kb ]
This four-page brochure provides a general overview of Oblicore Guarantee. It describes the product's core functionality and explores how Oblicore customers leverage Guarantee to deliver compliant, consistent and cost-effective IT and business services.