Resources
Oblicore's Resource Library contains valuable information to show you how you can implement a world-class Service Level Management solution in your organization.
Learn how to slash service delivery costs, increase IT and business service availability, implement an ITIL-based service catalog and proactively monitor, manage and report on SLAs more easily than ever before. Access to materials in Oblicore's Resource Library requires registration.
The Rise of Service Level Management in ITIL V3 [ 4.0 mb ]
The third volume of the Information Technology Infrastructure Library (ITIL V3) expands the role of Service Level Management (SLM) in aligning IT with the business throughout the service lifecycle.
Managing Outsourcing Relationships with Sourcing Management [ 348 kb ]
Outsourcing adds a level of complexity to business operations. Even though third parties have been contracted to provide specific services, your company is still responsible to ensure the end–to–end functionality of your business for your customers and clients.
Catholic Health East [ 760 kb ]
Catholic Health East is a multi-institutional Catholic Health system with geographically diverse IT operations serving nearly 50,000 employees across eleven states. The implementation of Oblicore Guarantee™ helped the organization to standardize and centralize its service offerings for improved business and enhanced clinical agility at the system and Regional Health Corporation level.
France Telecom [ 190 kb ]
France Telecom, one of the largest telecom providers in the world, adopted Oblicore Guarantee to streamline SLA creation, to implement an ITIL-based service catalog and to slash SLA report creation time.
SLM, SLA & ITIL: More Than Alphabet Soup
IT Service Management all too often gets reduced to a series of acronyms. In this webinar, George Spalding of Pink Elephant explores the best practices of Service Level Management as dictated in the Information Technology Infrastructure Library.
Maximize the Efficiency of Your Outsourcing Agreements with SLM
Even though many companies create well-defined SLAs with their service providers, very few follow through with managing those services. Despite the critical importance of these services, they leave it at the discretion of the providers to ensure that contractual obligations are met.
IT Vendor Management Datasheet [ 445 kb ]
IT Vendor Management is imperative to any organization that purchases business or IT services from a third party.
Oblicore Guarantee™ Datasheet [ 691 kb ]
This four-page brochure provides a general overview of Oblicore Guarantee. It describes the product's core functionality and explores how Oblicore customers leverage Guarantee to deliver compliant, consistent and cost-effective IT and business services.
E.ON IS selected Oblicore Guarantee™ to maximize service level performance and allow its customers to gain transparency into IT service delivery.
