ITIL V3 Best Practices for a Business-Oriented Service Catalog

This French webinar has been delivered in partnership with Pierre Jourdan, a well recognized ITIL consultant, associated with both itSMF and Gartner. It will teach you how to create a Service Catalog, depending on the service-oriented degree of maturity of your IT organization. You will also recognize the immediate benefits provided by Oblicore Service Catalog Center to implement the process.

Please Note: This Webinar is in French

Notez S'il vous plait:   Ce Webinar est en Français

Improving Corporate Performance with Service Level Management: How Catholic Health East Enhanced Customer Service

It’s a fact. Service Level Management improves IT processes and allows your staff to be more productive. The organizations who adopt SLM internal processes are better able to deliver high quality services to customers and make sound business decisions. Encouraged to enhance their customer service approach, organizations can still face several barriers that can result in high costs and underperformance.

Meet with us and other IT professionals to learn how Catholic Health East, a multi-institutional health system, became a customer-centric institution by overcoming their challenges.

Set Up Your Service Catalog and Optimize its Business Impact in 10 Easy Steps

As a first step towards implementing the ITIL framework, many companies have begun assembling a catalog of services. The Service Catalog consists of services that are offered to current and prospective customers. It enhances efficiency and productivity surrounding the provision of these services and enhances the IT organization’s ability to meet corporate objectives and goals.

Join us for an informative discussion about where to start your service catalog project, how to avoid common pitfalls, the role of automation in managing the Service Catalog, and the interdependency of the Service Catalog and Service Level Management.

Leveraging the ITIL SLM Process to Drive Success for your IT Operations

Pink Elephant & Oblicore Joint Webcast
Service Level Management, a key component of ITIL v3, helps businesses build a roadmap for high level customer experience and business value. As IT organizations strive to align their operations with business objectives, SLM must work with the business to determine new or changed service level requirements as well as work with the various IT functional groups to understand IT's capability to meet and deliver the desired service targets. Don’t miss out on this joint Pink Elephant and Oblicore webinar to learn how to establish an effective ITIL-based SLM process.

ABN Amro - Banking on Sourcing Management with Oblicore Guarantee

ABN AMRO is conquering the challenges of outsourcing management by creating visibility into the end-to-end service delivery process, actively monitoring performance against service level obligations, and better managing quality and expectations between the service provider and consumers. Find out how ABN AMRO has migrated to a multi-sourcing model to support retail and wholesale banking services.

Aligning IT Operations to Business Objectives with Service Level Management

Join Forrester and Oblicore for an insightful discussion about how companies can use the process of service level management to drive IT alignment to business objectives. Peter O'Neill from Forrester Research will discuss how the aspirations of BSM can be achieved through a "top-down", goal based approach to defining and describing your organization's service catalog, "customer" commitments, and ongoing performance.

Best Practices for Implementing a Service Portfolio and Service Level Management in ITIL V3

The recently released ITIL V3 changes the perspective of this globally adopted best practices framework from a process orientation to a service orientation. Don’t miss this Webinar to learn best practices for implementing a service portfolio, understanding the services that you provide and measuring the value created by these services.

Mobilkom Austria Group Case Study: Driving Customer-Centric Service Management with SLM

In an increasingly competitive market, companies in general - and telecommunication operators in particular - must retain their customer base and demonstrate value to them. Operators are therefore taking a more customer-centric approach to managing their service offerings. In this Webinar, Mobilkom Austria Group explains how they moved to a customer-centric approach.

Getting Started with ITIL V3 Service Level Management and Oblicore Guarantee

This month's complimentary Webinar builds on the recent introductory Webinar, "What's New in ITIL V3 for Optimizing Service Level Management" and will provide a "deep dive" analysis of how to leverage Oblicore Guarantee to implement the new ITIL V3 components. Learn how to make the most out of your IT investments through Service Level Management.

Managing VoIP Service Guarantees

More and more companies are choosing VoIP as their medium for communication. But, what is the business impact if the VoIP service is down? Are you managing your VoIP or is VoIP managing you? Find out how a standardized VoIP service management can enable you to define, monitor, and report on comprehensive SLAs efficiently.

What's New in ITIL V3 for Optimizing Service Level Management

This month's Oblicore complimentary webinar is presented jointly with Pink Elephant. We will take a drive through the new version of ITIL Version 3 and you will learn how the new V3 components can help you solve your current Service Level Management challenges.

Five Steps to Effective IT Performance Management

This month's Oblicore complimentary Webinar, featuring PA Consulting, will explain how to build an effective IT performance management framework to maximize business value - and prove it.

To VoIP or not to VoIP is no Longer a Question

This webinar provides an overview of how to successfully implement VoIP services and delivery - how to standardize a VoIP framework and offer a top down business-focused approach.

Oblicore Survey 2007: Trends in the Use and Management of SLAs

Oblicore conducts a yearly survey on the trends in the use and management of Service Level Agreements. The report reflects changes from previous years and outlines the tendencies in the market.

ITIL - Putting Theory into Practice for Service Level Management

The Information Technology Insfrastructure Library (ITIL) has created a framework for Service Level Management (SLM). This webinar covers the specific areas around SLM, how you can implement them and best practice to ensure IT meets your business needs and organization goals.

Making Service Management work for the Business

Find out how IT Service Management has moved to support business requirements, which reports should you expect and obtain from your system and how to set up your service catalogues. Lisa Erickson-Harris from Enterprise Management Associates provides answers to these questions. The Webinar also features the new Oblicore Guarantee™ 4.0.

Service Level Management for Multi-Sourcing Strategies

Companies are outsourcing both IT services and business services at an increasingly rapid rate; however, while companies may outsource IT operations and business processes, they remain responsible for the business functionality provided by the outsourced service. In addition, they are responsible for ensuring that various outsourced services together provide the required end-to end-business functionality needed by the business side of the organization. To ensure outsourcing success, companies must actively manage their supplier relationships.

NOTE: Click here to download a Webex Player to view this webinar.

Enabling Business Management of Service Delivery

While many organizations have begun to accept the importance of service level agreements, most have had difficulty aligning these metrics to business objectives. This webinar explores how organizations are extending their IT-centric view of service delivery and embracing a more business-centric, Business Management of Service Delivery view.

NOTE: Click here to download a Webex Player to view this webinar.