The Rise of Service Level Management in ITIL V3   [ 4.0 mb ]

Welcome to ITIL V3. Here you will discover the improvements of version three that enable business outcomes. V3 has expanded the need for IT and the Business to not only be aligned but to move toward IT and Business integration. Read about the additional processes, enhanced processes new functions and two new focuses around Service Strategy and Continual Service Improvement.

Managing Outsourced Relationships with Sourcing Management   [ 348 kb ]

To ensure success, companies are increasingly actively implementing performance measurement systems to manage the multitude of outsourcing service providers. This white paper explains how service level management plays a centralized role sourcing management to help organizations create competitive advantage.

From Service Level Management to Business Management   [ 464 kb ]

This white paper explores how organizations are extending their IT-centric view of service delivery and embracing a more business-centric, business management view.

The Strategic Role of ITIL in the Oblicore Ecosystem   [ 443 kb ]

The IT Infrastructure Library, or ITIL, is sweeping the globe. Enterprises and service providers are adopting ITIL to establish best practices in IT service delivery. Learn how ITIL plays a strategic role in every Oblicore implementation.

Trends in the Use and Management of Service Level Agreements   [ 1.1 mb ]

This white paper summarizes the findings of Oblicore's 4th annual SLA survey, conducted in 2007. It depicts key trends in the use of SLAs among both enterprises and external service providers.

The Role of Service Levels in Managing the Outsourcing Lifecycle   [ 1,250 kb ]

Authored by Stan Lepeak, Managing Director of outsourcing consulting firm EquaTerra, this white paper describes in depth each stage of the outsourcing lifecycle and the role of managing service level performance.

Sarbanes-Oxley Compliance Management in Multi-Sourcing   [ 601 kb ]

"Ignorance" is no longer an acceptable excuse in the Sarbanes-Oxley world. Publicly-held US corporations must have a handle on all business activities—even those that are outsourced. This white paper, written by outsourcing legal expert, Bill Bierce, delves into critical issues related to SOX compliance in a multi-sourcing environment.

Enterprise Management Associates SLM Buyer's Guide, 2005   [1,373 kb]

Read an abstract from Enterprise Management Associates' annual SLM Buyer's Guide about Oblicore Guarantee™.