Support Services
At Oblicore, our highest commitment is to our customer's success. Our world-class support team ensures that our customers receive the maximum benefit from Oblicore Guarantee™.
Support Central
Our customers may also leverage our customer Support Central section, thus enabling self-support using Oblicore's knowledge base and free exchange of ideas and experiences between global customers.
Our solution engineers give your users and administrators access to knowledgeable experts who will rapidly diagnose and correct issues. As a result, your organization will mitigate implementation and operations risks, reduce total cost of ownership and realize maximum value for your service level management operations.
We pride ourselves on support excellence - a fact that has consistently been highlighted by our customers in the satisfaction surveys we conduct on a regular basis. With defined service level agreements for response time, escalation and total time to answer, we ensure that our customers receive the level of experience that they deserve.
Oblicore enables customer support via our support web site, by email and by telephone. Contact our dedicated support desk lines for the US, UK and France or leverage our remote access support through our global Helpdesk. In addition to this, Oblicore offers on-site support, health check and upgrade services.
Logical and easy to work with - support always very prompt and friendly and helpful. The team listens to suggestions and problems and tries to incorporate required improvements into future releases. Oblicore team is very, very strong on customer service and focus."