Solutions: COBIT
Central to implementing COBIT are several control guidelines and recommendations for defining and implementing service levels.
In response to regulatory compliance regulations such as Sarbanes-Oxley, many organizations have adopted standards such as COSO and CoBIT to help reduce compliance cost and achieve process quality. Along with general internal control procedures such as Committee of Sponsoring Organizations of the Treadway Commission (COSO), companies have made efforts to govern information management processes with Control Objectives for Information and Related Technology (COBIT). With COBIT, the organization is better able to mitigate the risk associated with the integrity, reliability and security of IT systems and data.
Central to implementing COBIT are several control guidelines and recommendations for defining and implementing service levels with internal and external organizations. While companies typically follow these recommendations to the best of their ability, many have criticized the guidelines as focused on "what" to do, but ignoring "how" to do it.
Oblicore Guarantee enables companies to not only provide audit compliance to COBIT standards, but to leverage them and implement a Service Level Management strategy that improves IT performance. With Oblicore Guarantee, your company will leverage COBIT to drive IT process improvement and develop a proactive process-oriented program.
- Leverage a COBIT focused Service CatalogOblicore Guarantee provides a native service catalog that leverages COBIT control processes and standardizes your organization's IT offerings. As a result, your company will greatly enhance productivity around service delivery authoring and maintenance while improving IT compliance.
- Actively Monitor and Improve Performance while Managing ComplianceOblicore Guarantee enables your company to actively monitor current performance against regulatory obligations and report this performance to auditors and internal stakeholders in real-time. This enables the your company to rapidly identify problem areas and align IT operations to business goals.
- Demonstrate Compliance with COBIT ControlsWith Oblicore Guarantee, your organization is able to monitor operational compliance with COBIT controls. The solution enables your organization to establish and measure key performance indicators related to either business processes or to IT infrastructure elements. This improves your company's ability to comply with regulatory standards and reduces the cost associated with maintaining compliance.
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Using Oblicore Guarantee, Cable & Wireless is proactively managing service level compliance for a number of complex, multi-million pound outsourcing contracts, realizing measurable improvements in customer service, availability and operating results."