Solutions for Service Providers

Oblicore Guarantee™ has helped service providers such as T-Systems, Lufthansa Systems, Telindus, TDS, Gedas and others to improve their ability to sign and retain customers.

Increased scrutiny over enterprise operations and IT overhead has caused many organizations to simultaneously explore ways to reduce operating costs and improve organizational performance. Many of these companies have turned to service providers to manage IT services, business tasks or even entire business processes. As a result, the IT and Business Process Outsourcing market has rapidly grown and matured.

With the more mature market, competition between service providers has become far more intense. Signing and maintaining customers is of paramount importance and requires that the service provider effectively establishes and maintains stakeholder trust, that stakeholder expectations are managed, that the business needs which make up the contractual relationship are well defined and measurable, and that the service provider's performance against its obligations maintains transparency.

Oblicore Guarantee™ has helped service providers such as T-Systems, Lufthansa Systems, Telindus, TDS, Gedas and others to improve their ability to sign and retain customers by:

• Improving Stakeholder TrustWith Oblicore Guarantee™, your organization provides "delivery assurance" to your customers by establishing that you are willing to measure performance against contracted services. Reduction in disputes further enhances this stakeholder trust over time.
• Understand and Manage the Services you OfferOblicore Guarantee™ gives service providers a customer facing view of IT services, information of its intended use, processes they produce, and the quality of service expected by customers. The inherent service catalog standardizes your organization's services offerings resulting in greatly enhanced productivity around service delivery, authoring and maintenance.
• Defining Contractual Terms and MeasurementsOblicore Guarantee™ helps standardize the services you offer to your customers and granularly defines performance measurements within these contracts. This enhances productivity and establishes a mutually accepted communication lexicon between the outsourced service provider and the customer.
• Actively Monitoring Performance Against ObligationsOblicore Guarantee™ enables your company to actively monitor current performance against contractual obligations and report this performance to the customer in real-time. This enables the outsourced service provider to manage their operations in order to meet all of their obligations.
• Managing Stakeholder ExpectationsOblicore Guarantee™ enables outsourced service providers to deliver a collaborative reporting framework with their customers. Live dashboards, drill down reports, and event triggered alerts, allow the customer to fully understand service provider performance and to communicate any discrepancies in a common language.