Solutions for Telecommunications

The telecommunications industry is undergoing a significant transformation.

Previously, disparate wireless, cable & broadband, internet service provider and traditional telephone service businesses blurred the lines between industries and increased competition; the explosion of IP network-centric eBusiness has placed significant demands on providers of IP and telecommunications infrastructure; and the revolutionary pace of technology and service convergence has forced telecommunication companies to focus on high-value emerging services for their customer base.

Operating in this extremely competitive and dynamic environment has caused telecommunication companies to look for “tools that help support and encourage customers to use these new technologies and services (SLA Management Handbook, Vol. 1, TeleManagement Forum).”  In addition, IT departments are now measured on their ability to maintain telecommunication and IP services for their customer base. 

Oblicore Guarantee™ enables telecommunication companies to implement a sound Service Level Management strategy, which monitors the availability of these high-value services and provides delivery assurance to prospective customers who are interested in purchasing these services. 

Oblicore Guarantee has helped communication providers such as Belgacom, France Telecom, Mobilkom Austria, Orange Business Services, T-Online, Proximus and others to:

• Improve Average Revenue per Customer (ARPU) With Oblicore Guarantee, your organization provides “delivery assurance” to prospective customers by establishing that you are willing to measure performance against contracted services. This ensures a higher close rate for high-value, emerging telecommunications services.
• Leverage eTOM GB 917 to Ensure Quality of Service (QoS) With Oblicore Guarantee, your organization is able to define and leverage key performance indicators.  These indicators may use a combination of standard calculations such as those recommended by The Telecommunications Model’s SLA Management Handbook or may be customized to company specifications. This ensures that your organization will improve total QoS and will maximize customer satisfaction with these services.
• Actively Monitoring Performance Against ObligationsOblicore Guarantee enables your company to actively monitor current performance against contractual obligations and report this performance to the customer in real-time. This enables the telecommunications company to manage their operations in order to meet all of their obligations.
• Managing Expectations for both Customers and Internal StakeholdersOblicore Guarantee enables telecommunications companies to deliver a collaborative reporting framework to customers, internal operating units, or both. Live dashboards, drill down reports, and event triggered alerts, allow all parties to fully understand all levels of performance and to communicate any discrepancies in a common language.