Solutions for Business Executives

Alignment of IT operations to business goals is, in most instances, a catch phrase that is difficult to attain.

Many companies have attempted to use Service Level Management (SLM) to improve IT operations; however, the focus on providing better technical performance often comes at the expense of providing key information that is actionable for business executives. Rather than communicating business value to the business executive, it communicates technical parameters, making it difficult for him/her to ascertain the Service Level Agreement (SLA) “meaning.”  As a result, business discussions around performance levels don’t happen and the service becomes misaligned with business goals. 

Oblicore Guarantee™ extends the traditional SLM model and includes Business Service Management (BSM) information that enables organizations to align IT performance with business objectives.

With Oblicore Guarantee™, the service provider can enable the Business Executive by:

• Creating business oriented metrics from underlying technical elements and conveying their value in business terms (e.g. price, cost, revenue, number of users, number of mailboxes) in executive-oriented real-time dashboards.
• Monitoring provided services in real-time to ensure current and forecasted performance levels are met.
• Creating consumption-based pricing using either simple or complex pricing frameworks.
• Conveying the business value of the services that the business organization consumes.