Solutions for Service Catalog Managers
As companies have adopted frameworks like the Information Technology Infrastructure Library (ITIL), many have implemented service portfolio and service catalog management projects.
These projects enable companies to leverage a “dynamic method for governing investments in service management across the enterprise and managing them for value (ITIL Service Strategy).”
But determining the best way to manage the service catalog is problematic. Service catalog managers often assemble service information manually with using spreadsheets and databases. Where the company does look for a Service Catalog Management Solution, a myriad of approaches make it difficult to determine whether the company should pursue a service portfolio strategy or a service request management strategy.
Guarantee™ Service Catalog Center enables the Service Catalog Manager to author and assemble a service catalog. This framework enables the service catalog manager to describe the service, include standard metrics to measure performance. With Guarantee!" Service Catalog Center, he/she will increase productivity around service portfolio and service catalog composition and creation of service obligations.
With Guarantee™, Service Catalog Center, the Service Catalog Manager is able to:
- Easily assemble the company’s service catalog.
- Capture standard performance metrics and cost models for the services.
- Rapidly create service obligations by leveraging the active service catalog.
With Guarantee in place, we have what it takes to ensure we're delivering on our customer commitments. Customer satisfaction with IT is definitely increasing. And, we're thrilled because we're now able to proactively address potential breaches in our SLAs in advance, rather than reactively solving IT service problems weeks after they occur."