Solutions for Sourcing Managers

Pressured by executives and investors to improve operational performance, organizations have increased scrutiny over IT operations and business practices.

As a result, many have turned to multi-sourcing strategies to outsource portions of the IT infrastructure and business processes. While the day-to-day business for outsourced operations may be in the hands of an external service provider, the internal organization retains ultimate responsibility for the suppliers’ delivery.  Sourcing managers must, therefore, actively manage outsourcing relationships so that maximum value is retained for the company without simultaneously bankrupting the supplier.

Oblicore Guarantee™ helps the sourcing manager by aiding him/her in the establishment of Underpinning Contracts (UC), monitoring vendor performance against service delivery agreements, actively reporting on this performance and facilitating contract maintenance over time. Using Oblicore Guarantee, sourcing managers are able to:

Using Oblicore Guarantee™, Sourcing Managers are able to:

• Leverage our top-down, standards-based approach to build internal expertise.
• Make informed decisions about suppliers.
• Use service catalogues to create a powerful and agile service delivery infrastructure.
• Leverage standard compliance frameworks (e.g. ITIL, SOX) to manage outsourced relationships but also uniquely model the company's operations with advanced business logic.
• Define operational service levels that align outsourced relationships to business objectives.
• Using reports, alerts and dashboards to create a collaborative communication framework between your organization and the outsourcer.