Solutions for Vendor Managers

Pressured by executives and investors to improve operational performance, organizations have increased scrutiny over IT operations and business practices.

As a result, many have turned to service vendors to outsource portions of the IT infrastructure and business processes. While the day-to-day business for outsourced operations may be in the hands of a service vendor, the internal organization retains ultimate responsibility for the vendors’ service delivery. Vendor managers must, therefore, actively manage these relationships so that maximum value is retained for the company without simultaneously over working the vendor.

Unfortunately, each service vendor offers their own reporting frameworks that reflect their service priorities and their standards which makes monitoring performance ad-hoc, time consuming, and difficult.

Oblicore Guarantee™ provides a trusted, accurate, and unbiased reporting infrastructure for vendor management. The solution streamlines the establishment of underpinning contract (UCs), monitors supplier performance against service level agreements (SLAs), actively reports on this performance, and builds a trusted supplier relationship over time.

Using Oblicore Guarantee™, Vendor Managers are able to:

• Increase penalty collection while reducing the need for it.
• Leverage our top-down, standards-based approach to build internal expertise.
• Make informed decisions about vendors.
• Rightsource service levels by connecting vendor services to business operations.
• Use service catalogues to create a powerful and agile service delivery infrastructure.
• Leverage standard compliance frameworks (e.g. ITIL, SOX) to manage vendor relationships but also uniquely model the company’s operations with advanced business logic.
• Using reports, alerts and dashboards to create a collaborative communication framework between your organization and the vendor.